Patient Pathway Administrator -Spinal Surgery

Cardiff and Vale University Health Board; Banbury; On-site; GBP 22,000 - 25,000; Full time

Job summary

Oxford University Hospitals NHS Foundation Trust seeks a Patient Pathway Administrator for the Spinal Surgery Team, working across the Nuffield Orthopaedic Centre and John Radcliffe Hospital sites. You will provide comprehensive admin support, manage the patient pathway, and help meet RTT targets.

You will handle enquiries, maintain EPR records, coordinate clinics and theatre bookings, and support colleagues to ensure a cohesive, efficient service for patients and staff.

Qualifications

• Minimum of 5 GCSEs, including English and Maths, with strong administrative experience.
• Experience handling patient information and confidentiality in a healthcare setting.
• Able to work in a high-paced environment and respond to changing service needs.

Responsibilities

• Provide an efficient administration service to Consultants, clinic teams and patients.
• Manage the whole patient pathway in line with Elective Access policies and RTT targets.
• Cover for colleagues during leave and sickness to maintain service continuity.
• Handle telephone enquiries from patients, carers, GPs and other users professionally.
• Maintain Electronic Patient Records (EPR) and other databases with up-to-date information.
• Coordinate outpatient clinics and theatre bookings to avoid under/over-booking.
• Extract data and run reports for the wider team as required.

Skills

multitask

prioritisation

team player

proactive

enthusiastic

organised

strong interpersonal skills

Education

5 GCSEs C grade including English & Maths

Job description

We are seeking to appoint a Patient Pathway Administrator to join our friendly Spinal Surgery team working across the Nuffield Orthopaedic Centre and John Radcliffe Hospital sites. Please note the post holder will be required to work from the office., To be a designated point of contact for the Consultants and clinic teams, alongside another Patient Pathway Administrators for the Spinal Surgery Team. To provide a full administration service to the Consultant team and taking responsibility for managing the whole patient pathway in line with the Elective Access policy. -To work closely with all staff in the service to ensure compliance with 18 week referral to treatment (RTT) targets, intervening where necessary to expedite appointments / surgery to avoid breaches. -Support patients under the Clinicians care by administering where appropriate relevant diagnostic investigations and expediting where appropriate in line with the 6 week diagnostic pathway and 18 week RTT pathway - To have an overview of all workflows in the admin team and to be responsible for proving an excellent cohesive service to both patients and colleagues. - To work closely with each member of the admin team to understand their role and support them. -To cover in times of leave and sick to ensure service continuity. -To escalation potential issues to the Line Manager and or Service Manager., To deal proactively and efficiently with telephone enquiries from patients, carers, GPs and other service users professionally, ensuring, where possible, that the callers needs are met or they are transferred to the most appropriate person. - Ensure Electronic Patient Records (EPR) and other patient databases are up to date and accurate, with relevant correspondence attached and clinic outcomes recorded. - To manage all correspondence, and to ensure that urgent matters are dealt with properly. Taking appropriate action and ensuring that any paperwork is scanned promptly onto the patients electronic notes and forwarded to the appropriate person electronically so they can respond accordingly. To deal with outgoing mail and communication with due care and attention to patient confidentiality. - To provide administration service for our outpatient clinics and theatre bookings and to ensure that under or over-booking issues are proactively dealt with. - To ensure appointments and surgeries are scheduled for each patient to ensure service maintains effective clinic and elective activity throughout the year. Highlighting to the Line Manager and/or the Clinical Team and/or Service Manager when clinics and or surgeries need to be cancelled or closed, ensuring patients are informed of changes and new appointments provided. - Maintain databases, extract data from EPR and run reports for sharing with the wider team, as and when required

• Able to work in a high paced environment and multitask
• Able to deal with frequent interruptions and re-prioritise your workload to respond to changing service needs
• Team player
• Proactive
• Enthusiastic
• Organised
• Committed to provide best administration service possible
• The post holder will provide an efficient and effective clinical administration service to the department, Consultants and wider clinical team. The post holder will also attend to patients, colleagues and referrers to the service, promptly and courteously at all times and be a worthy front-line representative of our high quality service.
• oGood standard of Education with a minimum of 5 C grade GCSE's (including English Language and Maths), Proven experience within an administrative role
• Experience of working with the general public
• Experience of dealing with stressed/upset individuals in an empathetic manner
• Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here www.ouh.nhs.uk

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call thisDelivering Compassionate Excellenceand its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via theOUH YouTube channel