Spinal Surgery Pathway Administrator

Oxford University Hospitals NHS Foundation Trust; Oxford; Hybrid; GBP 28,000 - 31,000; Full time

Job summary

Oxford University Hospitals NHS Foundation Trust is seeking a Patient Pathway Administrator to join the Spinal Surgery team at John Radcliffe Hospital. You will provide efficient administrative support, coordinate the patient pathway and liaise with consultants, clinics and referrers.

The role is based in the office and is full-time, 37.5 hours per week. Applicants should have strong admin experience, good GCSEs including English and Maths, and familiarity with Electronic Patient Records.

Qualifications

• Good standard of Education with a minimum of 5 C grade GCSE’s (including English Language and Maths).
• EPR trained (Training available).

Responsibilities

• Deal proactively and efficiently with telephone enquiries from patients, carers, GPs and other service users professionally, ensuring the caller’s needs are met or they are transferred to the most appropriate person.
• Ensure Electronic Patient Records (EPR) and other patient databases are up to date and accurate, with relevant correspondence attached and clinic outcomes recorded.
• To manage all correspondence, and to ensure that urgent matters are dealt with properly.
• Taking appropriate action and ensuring that any paperwork is scanned promptly onto the patients’ electronic notes and forwarded to the appropriate person electronically so they can respond accordingly.
• To deal with outgoing mail and communication with due care and attention to patient confidentiality.
• To provide administration service for our outpatient clinics and theatre bookings and to ensure that under or over-booking issues are proactively dealt with.

Skills

Administrative experience

Public interaction

Empathy handling stress

NHS experience

Education

GCSEs incl English & Maths

Tools

EPR system

Job description

Oxford University Hospitals NHS Foundation Trust is seeking a Patient Pathway Administrator to join the Spinal Surgery team at John Radcliffe Hospital. You will provide efficient administrative support, coordinate the patient pathway and liaise with consultants, clinics and referrers.

The role is based in the office and is full-time, 37.5 hours per week. Applicants should have strong admin experience, good GCSEs including English and Maths, and familiarity with Electronic Patient Records.