Assistant Patient Pathway Administrator

Oxford University Hospitals NHS Foundation Trust; Cherwell District; On-site; GBP 21,000 - 28,000; Full time

Job summary

Oxford University Hospitals NHS Foundation Trust is seeking an Assistant Patient Pathway Administrator to support clinical teams in delivering excellent patient care. You will talk with patients and clinicians, book outpatient and diagnostic appointments, schedule operating lists, and ensure clinic letters are prepared and sent.

You will reschedule appointments, manage daily emails, handle telephone queries, and coordinate with teams to provide appropriate patient support.

Responsibilities

• Book new and follow-up outpatient and diagnostic appointments, ensuring capacity is proactively and efficiently used.
• Reschedule outpatient appointments as a result of patients calling the service, in line with local targets and agreed local processes in respect to patient cancellations.
• Actively review patient DNAs, liaising with the appropriate clinical staff and reschedule patient appointments in line with agreed local processes.
• Taking telephone calls from patients and actioning their queries or directing them to the appropriate person.
• Contributing to the management of the daily emails accounts within the department, ensuring that queries are dealt with effectively and efficiently.
• Completing clinical letters for patients and GPs
• Adding additional clinic capacity on EPR as directed by management.
• Liaise with the appropriate teams (e.g. learning disabilities team, translator services etc) to ensure that patients requiring additional support services are not indirectly discriminated.

Job description

As a Assistant Patient Pathway Administrator, you will work closely with our clinical teams to support the delivery of excellent care to our patients. Your day-to-day role will involve talking with patients and the clinical teams, carrying out a variety of administrative tasks such as booking clinic appointments, scheduling patients into an operating theatre list, and making sure our consultant and nursing teams' clinic letters are processed and sent out to our patients.

• 1. Book new and follow-up outpatient and diagnostic appointments, ensuring that capacity is proactively and efficiently used. This includes booking patients into the correct clinic to ensure that they are seen by the most appropriate clinician.
• 2. Reschedule outpatient appointments as a result of patients calling the service, in line with local targets and agreed local processes in respect to patient cancellations.
• 3. Actively review patient DNAs, liaising with the appropriate clinical staff and reschedule patient appointments in line with agreed local processes.
• 4. Taking telephone calls from patients and actioning their queries or directing them to the appropriate person.
• 5. Contributing to the management of the daily emails accounts within the department, ensuring that queries are dealt with effectively and efficiently.
• 6. Completing clinical letters for patients and GPs
• 7. Adding additional clinic capacity on EPR as directed by management.
• 8. Liaise with the appropriate teams (e.g. learning disabilities team, translator services etc) to ensure that patients requiring additional support services are not indirectly discriminated.

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. For more information on OUH please view OUH At a Glance by OUHospitals - Issuu

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.