Patient Onboarding Specialist

MAMEDICA®; Greater London; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Blue Light Card discounts

Company pension scheme

Employee Assistance Programme

Regular company events

Career development opportunities

Job summary

MAMEDICA is seeking a Patient Onboarding Executive in Holborn, London to manage high volumes of enquiries, guide patients through registration, and book clinician consultations. You’ll build rapport over the phone, follow up proactively, and drive onboarding targets in a fast-growing healthcare business.

This role offers a competitive salary plus commission and a company pension scheme in a regulated medical environment with patient-centric care.

Qualifications

• Experience in a target-driven environment such as recruitment, healthcare onboarding, account management, membership services or customer acquisition.
• Proven ability to build rapport and communicate confidently over the phone.
• Experience handling a high volume of inbound and outbound calls.
• A track record of achieving and exceeding performance targets.
• Strong organisational and time management skills.
• A resilient, self-motivated approach.
• Excellent communication and objection-handling skills.
• A customer-first mindset with a genuine desire to help people.
• Experience within healthcare or another regulated industry would be advantageous.

Responsibilities

• Manage a high volume of inbound and outbound patient enquiries.
• Guide prospective patients through the registration and onboarding process.
• Proactively follow up with patients interested in registering with MAMEDICA.
• Explain the patient eligibility and consultation process clearly and confidently.
• Manage your patient pipeline to ensure enquiries progress efficiently.
• Book initial consultations with clinicians.
• Achieve individual and team onboarding targets.
• Maintain accurate records across internal systems.
• Liaise with GP surgeries and healthcare professionals where required.Deliver an exceptional patient experience throughout every interaction.

Skills

Target-driven

Phone communication

High-volume call handling

Relationship building

Organisation & time management

Job description

MAMEDICA is seeking a Patient Onboarding Executive in Holborn, London to manage high volumes of enquiries, guide patients through registration, and book clinician consultations. You’ll build rapport over the phone, follow up proactively, and drive onboarding targets in a fast-growing healthcare business.

This role offers a competitive salary plus commission and a company pension scheme in a regulated medical environment with patient-centric care.