Patient Onboarding Specialist – Healthcare Growth

MAMEDICA; Slough; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary plus commission

Company pension scheme

Blue Light Card discounts

Benefits portal access

Employee Assistance Programme

Regular company events

Career development opportunities

Job summary

MAMEDICA is a UK-based digital healthcare provider specialising in medical cannabis. We are seeking a highly motivated Patient Onboarding Executive to guide prospective patients from initial enquiry to consultation booking and onboarding completion.

The role requires confident phone communication, excellent rapport-building, and a track record of hitting onboarding targets. Join one of the UK's fastest-growing healthcare businesses, with a fast-paced environment, commission-based earning, and

Qualifications

• Experience in a target-driven environment such as recruitment, healthcare onboarding, account management or customer acquisition.
• Ability to build rapport and communicate confidently over the phone.
• Experience handling a high volume of inbound and outbound calls.

Responsibilities

• Manage a high volume of inbound and outbound patient enquiries.
• Guide prospective patients through the registration and onboarding process.
• Proactively follow up with patients interested in registering with MAMEDICA.
• Explain the patient eligibility and consultation process clearly and confidently.
• Manage your patient pipeline to ensure enquiries progress efficiently.
• Book initial consultations with clinicians.
• Achieve individual and team onboarding targets.
• Maintain accurate records across internal systems.
• Liaise with GP surgeries and healthcare professionals where required.
• Deliver an exceptional patient experience throughout every interaction.

Skills

Target-driven environment

Phone communication

High call volume

Performance targets

Time management

Resilience

Objection handling

Customer-first mindset

Healthcare onboarding

Job description

MAMEDICA is a UK-based digital healthcare provider specialising in medical cannabis. We are seeking a highly motivated Patient Onboarding Executive to guide prospective patients from initial enquiry to consultation booking and onboarding completion.

The role requires confident phone communication, excellent rapport-building, and a track record of hitting onboarding targets. Join one of the UK's fastest-growing healthcare businesses, with a fast-paced environment, commission-based earning, and