Patient Onboarding Executive

MAMEDICA®; Greater London; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Blue Light Card discounts

Company pension scheme

Employee Assistance Programme

Regular company events

Career development opportunities

Job summary

MAMEDICA is seeking a Patient Onboarding Executive in Holborn, London to manage high volumes of enquiries, guide patients through registration, and book clinician consultations. You’ll build rapport over the phone, follow up proactively, and drive onboarding targets in a fast-growing healthcare business.

This role offers a competitive salary plus commission and a company pension scheme in a regulated medical environment with patient-centric care.

Qualifications

• Experience in a target-driven environment such as recruitment, healthcare onboarding, account management, membership services or customer acquisition.
• Proven ability to build rapport and communicate confidently over the phone.
• Experience handling a high volume of inbound and outbound calls.
• A track record of achieving and exceeding performance targets.
• Strong organisational and time management skills.
• A resilient, self-motivated approach.
• Excellent communication and objection-handling skills.
• A customer-first mindset with a genuine desire to help people.
• Experience within healthcare or another regulated industry would be advantageous.

Responsibilities

• Manage a high volume of inbound and outbound patient enquiries.
• Guide prospective patients through the registration and onboarding process.
• Proactively follow up with patients interested in registering with MAMEDICA.
• Explain the patient eligibility and consultation process clearly and confidently.
• Manage your patient pipeline to ensure enquiries progress efficiently.
• Book initial consultations with clinicians.
• Achieve individual and team onboarding targets.
• Maintain accurate records across internal systems.
• Liaise with GP surgeries and healthcare professionals where required.Deliver an exceptional patient experience throughout every interaction.

Skills

Target-driven

Phone communication

High-volume call handling

Relationship building

Organisation & time management

Job description

Hours: 9:00am – 5:30pm, Monday to Friday (40 hours per week)

Location: Holborn, London

Contract: Full-time, Permanent

About MAMEDICA

MAMEDICA is a UK based digital healthcare provider specialising in medical cannabis. We operate a private clinic in Central London alongside our own pharmacy, supplying prescription only cannabis-based medicines, to eligible patients following specialist assessment, across a range of conditions including chronic pain, psychiatry, neurology, palliative care and cancer.

Our experienced team of specialist doctors, pharmacists and patient support coordinators provide clinical care, advice and support throughout every patient's treatment journey.

MAMEDICA is regulated by the Care Quality Commission (CQC), General Pharmaceutical Council (GPhC), Medicines and Healthcare products Regulatory Agency (MHRA) and the Home Office.

In June 2026 MAMEDICA was listed in The Sunday Times annual list of Britain's fastest growing companies, coming in at number 8.

Role Summary

Due to exceptional growth and ambitious expansion plans, we are looking for a highly motivated and proactive Patient Onboarding Executive to join our growing team.

This is a fast-paced, target-driven role focused on engaging prospective patients, guiding them through the registration process and providing an outstanding onboarding experience from initial enquiry through to consultation booking.

You will be confident speaking with people over the phone, enjoy building rapport and be motivated by achieving individual and team performance targets. This is an excellent opportunity to join one of the UK's fastest-growing healthcare businesses.

Key Responsibilities

• Manage a high volume of inbound and outbound patient enquiries.
• Guide prospective patients through the registration and onboarding process.
• Proactively follow up with patients interested in registering with MAMEDICA.
• Explain the patient eligibility and consultation process clearly and confidently.
• Manage your patient pipeline to ensure enquiries progress efficiently.
• Book initial consultations with clinicians.
• Achieve individual and team onboarding targets.
• Maintain accurate records across internal systems.
• Liaise with GP surgeries and healthcare professionals where required.Deliver an exceptional patient experience throughout every interaction.

Skills & Experience

We're looking for someone with:

• Experience in a target-driven environment such as recruitment, healthcare onboarding, account management, membership services or customer acquisition.
• A proven ability to build rapport and communicate confidently over the phone.
• Experience handling a high volume of inbound and outbound calls.
• A track record of achieving and exceeding performance targets.
• Strong organisational and time management skills.
• A resilient, self-motivated approach.
• Excellent communication and objection-handling skills.
• A customer-first mindset with a genuine desire to help people.
• Experience within healthcare or another regulated industry would be advantageous.
• Competitive salary plus commission
• Company pension scheme
• Blue Light Card discounts
• Access to company benefits and discounts portal
• Employee Assistance Programme
• Regular company events
• Career development opportunities within a fast-growing business

Additional Information

Due to the anticipated volume of applications, we may not be able to provide individual feedback to all applicants.

Interviews may take place before the closing date, so we encourage early applications.

This role may be subject to a Disclosure and Barring Service (DBS) check in accordance with the Rehabilitation of Offenders Act 1974 (Exceptions) Order, where applicable.