Care Navigator

SELDOC Healthcare; London Borough of Southwark; On-site; GBP 17,000 - 24,000; Full time

Job summary

SELDOC Healthcare at Kings Urgent Treatment Centre is seeking a friendly Care Navigator to join a busy team. You will welcome patients, assist with registrations, provide information, and support access to the right services.

The role is permanent with zero-hours shifts; typical times include 8am–4pm and 4pm–midnight, based at Kings UTC in London. A strong emphasis on teamwork, confidentiality and patient care is essential.

Qualifications

• Strong reception or admin experience in a busy healthcare setting.
• Knowledge of medical terminology.
• Proficient in Word, Excel and Outlook.
• Excellent written and verbal communication.
• Ability to work under pressure and in a multidisciplinary team.
• An understanding of data protection and confidentiality.

Responsibilities

• Welcome patients and visitors; direct to the right service.
• Register patients accurately on Adastra and IT systems.
• Help unregistered patients register with a GP.
• Provide clear information to help access services.
• Monitor waiting area and escalate concerns.
• Answer calls and record messages accurately.
• Maintain confidential records and data security.
• Support post and mail administration and audits.
• Attend team meetings and required training.

Skills

Reception experience

Administrative tasks

MS Word

MS Excel

Outlook

Medical terminology

Written & verbal communication

Organisational skills

Teamwork

Education

NVQ Level 2 or equivalent

Tools

Adastra

Job description

We are looking for a professional and compassionate Care Navigator to join our busy team at Kings Urgent Treatment Centre.

Working alongside doctors, nurses and healthcare assistants, you will help manage patient flow and ensure patients feel welcomed, informed and supported throughout their visit. You will provide reception and administrative support and help patients access the right services.

You will have a courteous manner, a compassionate approach and the ability to remain calm in a demanding environment. A commitment to teamwork, patient confidentiality and excellent patient care is essential.

Main duties of the job

Welcome patients and visitors, answer enquiries and direct them to the appropriate service or member of staff.

Register patients accurately on Adastra and other relevant IT systems.

Help unregistered patients register with a GP practice of their choice, following agreed guidance.

Provide clear information to help patients access appropriate services and make informed choices about their care.

Monitor the waiting room regularly and promptly alert the Shift Lead or clinical staff if a patient appears to be deteriorating.

Answer telephone enquiries, transfer calls and record messages accurately.

Communicate effectively with patients and colleagues, verbally, non verbally, in writing and electronically.

Treat everyone with dignity and respect, maintain confidential patient records and handle personal information securely.

Explain the complaints procedure when required and raise and follow up concerns with the appropriate manager.

Keep reception and service information up to date for patients, visitors and staff.

Sort and redirect incoming post and organise outgoing post daily.

Help patients complete Friends and Family Tests, online feedback and surveys, and support audits and data collection to improve services.

Keep reception and waiting areas tidy, including at the end of each day.

Follow health and safety procedures to protect your own and colleagues health, welfare and security.

Attend team meetings and complete required training.

About us

For 30 years, SELDOC Healthcare has provided urgent and primary care services across South London, supporting patients and working with healthcare partners to deliver safe, effective and compassionate care.

Job responsibilities

Care Navigator Kings Urgent Treatment Centre

SELDOC Healthcare | £14.80 per hour

Contract: Permanent, zero-hoursShift times: 8am4pm and 4pmmidnight

About SELDOC

For 30 years, SELDOC Healthcare has provided urgent and primary care services across South London, supporting patients and working with healthcare partners to deliver safe, effective and compassionate care.

About the role

We are looking for a professional and compassionate Care Navigator to join our busy team at Kings Urgent Treatment Centre.

Working alongside doctors, nurses and healthcare assistants, you will help manage patient flow and ensure patients feel welcomed, informed and supported throughout their visit. You will provide reception and administrative support and help patients access the right services.

Key responsibilities

Welcome patients and visitors, answer enquiries and direct them to the appropriate service or member of staff.

Register patients accurately on Adastra and other relevant IT systems.

Help unregistered patients register with a GP practice of their choice, following agreed guidance.

Provide clear information to help patients access appropriate services and make informed choices about their care.

Monitor the waiting room regularly and promptly alert the Shift Lead or clinical staff if a patient appears to be deteriorating.

Answer telephone enquiries, transfer calls and record messages accurately.

Communicate effectively with patients and colleagues, verbally, non verbally, in writing and electronically.

Treat everyone with dignity and respect, maintain confidential patient records and handle personal information securely.

Explain the complaints procedure when required and raise and follow up concerns with the appropriate manager.

Keep reception and service information up to date for patients, visitors and staff.

Sort and redirect incoming post and organise outgoing post daily.

Help patients complete Friends and Family Tests, online feedback and surveys, and support audits and data collection to improve services.

Keep reception and waiting areas tidy, including at the end of each day.

Follow health and safety procedures to protect your own and colleagues health, welfare and security.

Attend team meetings and complete required training.

Support the Assistant Service Delivery and Performance Manager with administrative tasks and the introduction of new systems and procedures.

Good general education, including NVQ Level 2 or equivalent.

Previous reception or administration experience, including using computerised data systems and filing systems.

Knowledge of medical terminology.

Working knowledge of Microsoft Word, Excel and Outlook.

Good written and verbal communication skills.

Excellent organisational and time management skills.

Experience of effective teamwork and the ability to work in a multidisciplinary setting.

Ability to pass the required pre-employment checks.

About you

You will have a courteous manner, a compassionate approach and the ability to remain calm in a demanding environment. A commitment to teamwork, patient confidentiality and excellent patient care is essential.

Previous NHS or public sector experience.

Experience of Adastra or PAS.

GCSE-level education or equivalent.

A relevant secretarial or administrative qualification, ECDL qualification or customer care training.

Awareness of health service provision and an understanding of data protection.

Ability to work under pressure, use initiative and work without supervision.

Ability to be firm while remaining courteous.

A collaborative approach and willingness to develop your knowledge and learn new skills.

Person Specification

Qualifications

• Good general education, including NVQ Level 2 or equivalent.
• Previous reception or administration experience, including using computerised data systems and filing systems.
• Knowledge of medical terminology.
• Working knowledge of Microsoft Word, Excel and Outlook.
• Good written and verbal communication skills.
• Excellent organisational and time management skills.
• Experience of effective teamwork and the ability to work in a multidisciplinary setting.
• Ability to pass the required pre-employment checks.
• Previous NHS or public sector experience.
• Experience of Adastra or PAS.
• GCSE-level education or equivalent.
• A relevant secretarial or administrative qualification, ECDL qualification or customer care training.
• Awareness of health service provision and an understanding of data protection.
• Ability to work under pressure, use initiative and work without supervision.
• Ability to be firm while remaining courteous.
• A collaborative approach and willingness to develop your knowledge and learn new skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.