Care Navigator

The Old School Surgery; Bristol; On-site; GBP 14,000 - 19,000; Part time

Job summary

The Old School Surgery is seeking a motivated Care Navigator to support our friendly reception team in Bristol.

As the first point of contact, you will guide patients to the right service, handle administrative tasks, and triage online requests using Klinik.

This part-time role involves early and late shifts (7.00am – 7.00pm), Monday to Friday, with occasional Saturdays, across both sites.

We value calm, confidential handling of patient information and a welcoming, team-focused approach.

Qualifications

• Experience working with people in a care setting.
• Commitment to delivering excellent patient experience.
• Experience in primary care is preferred.

Responsibilities

• Being the first point of contact for patients, offering guidance on the right service.
• Handling administrative tasks and processing documents from third parties.
• Using Klinik to monitor online patient requests and triage accordingly.
• Booking GP and clinic appointments and ensuring accurate information is passed to staff.
• Maintaining confidentiality and participating in training as required.

Skills

Previous experience with people

Patient-focused service

Experience in primary care

Education

GCSE level or equivalent

GCSE Mathematics & English C or above

Job description

The Old School Surgery and UWE Healthcentre Frenchay, are looking to appoint a highly motivated Care Navigator to enhance andsupport our hardworking & friendly reception team.

This is a Part time role and will be made up of a mixture of earlyshifts (7.00am start), and late shifts (7.00pm Finish) Monday - Friday. You MUST be available to work a blend of these shift times (we'll consider all work pattern requests). This will also include very occasional Saturdays.

You will be required to work across both of our sites subject to business need.

Main duties of the job

Being a first point of contact for our patients, whether it be face to face or by the telephone, to offer support and guidance on choosing the right service at the right time.

Dealing with administrative tasks behind the scenes, processing incoming documents from third parties, prescriptions, GP Requests and much more.

Being friendly and welcoming to all patients with the ability to remain calm and professional when dealing with difficult situations.

Using our online patient access system (Klinik) to monitor online patient requests, and triage patients accordingly.

Booking appointments for GP clinics and other practiceclinicians as required ensuring correct information is provided.

Ensuring that accurate information and messages are passedto the Doctors and other surgery staff.

Dealing with all telephone queries/requests from patientsand acting as a liaison with GPs and other practice clinicians.

To participate in in-house training, or other training asrequired.

To respect and maintain all aspects of confidentialityrelating to Patients, Staff and Practice.

Any other duties which might reasonably be expected of thepost.

About us

We have an ethos ofteam work and support and we offer our team:

Access to our inhouse Wellbeing team and Mental Health First Aiders, WhatsApp groups to keepyou in the 'know' and socialise, a newly refurbished break room with free freshground coffee from a state of the art bean to cup coffee machine, fresh fruit, snacks, chilled spring water, herbal teas etc.

Access to the NHSpension.

Cycle to Workscheme.

An amazing outdoor sun terrace where you can relax on breaks when the weather is nice.

2 minute walk to the main shops and numerous cafes in Fishponds.

Themed events such as: Ice cream van inthe car park, pancake day celebrations, cake baking, staff parties and once a Taco Van in the car park!

Some of thewellbeing activities staff have participated in were: Mental Health AwarenessWeek Nature Competition + which team could grow the tallest sunflower where we gave a packof seeds for everyone.

We offer freefruit and biscuits everyday.

We love workinghere and we are sure you will too!

Job responsibilities

Being a first point of contact for our patients, whether itbe face to face or by the telephone, to offer support and guidance on choosingthe right service at the right time.

Dealing with administrative tasks behind the scenes,processing incoming documents from third parties, prescriptions, GP Requestsand much more.

Being friendly and welcoming to all patients with theability to remain calm and professional when dealing with difficult situations.

Using our online patient access system (Klinik) to monitoronline patient requests, and triage patients accordingly.

Booking appointments for GP clinics and other practiceclinicians as required ensuring correct information is provided.

Ensuring that accurate information and messages are passedto the Doctors and other surgery staff.

Dealing with all telephone queries/requests from patientsand acting as a liaison with GPs and other practice clinicians.

To participate in in-house training, or other training asrequired.

To respect and maintain all aspects of confidentialityrelating to Patients, Staff and Practice.

Any other duties which might reasonably be expected of thepost.

Person Specification

Experience

• Previous experience working with people
• Driven to give the best possible patient experience
• Experience of working in primary care

Qualifications

• Educated to GCSE level or equivalent
• GCSE Mathematics & English C or above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.