Patient Navigator (Bank / Zero Hours)

OneMedicalGroup; Leeds; Sur place; GBP 12 000 - 17 000; Temps partiel

Avantages offerts par ce poste

Annual Leave 25 days + BH

NHS Pension 20.6% employer contrib.

Refer a Friend

Cycle to Work

NHS discounts

Training & Development

Résumé du poste

OneMedical Group is seeking a Patient Navigator for Shakespeare Walk-in Centre in Leeds. This role operates under a zero-hours contract and is paid at National Minimum Wage (age-dependent).

You will be a key first point of contact, guiding patients to the right care and improving access to urgent services within a busy centre. You will work with a supportive team, handling calls and walk-ins, scheduling, and ensuring records are kept confidential.

Qualifications

• Experience in healthcare reception or administration.
• Experience with clinical systems such as SystmOne or EMIS is advantageous.
• Strong communication and customer service skills.

Responsabilités

• Greet patients and handle enquiries to provide a welcoming, professional experience.
• Direct patients to the appropriate clinician, service or pathway and explain next steps.
• Book, amend and cancel appointments and support patient registrations.
• Manage administrative tasks and update records while supporting the team.
• Maintain accurate patient records and handle confidential information securely.
• Collaborate with clinical and non-clinical colleagues to deliver safe, patient-focused care.

Connaissances

Excellent communication

Customer service

Calm under pressure

Organisational skills

Confidentiality

IT literacy

Outils

SystmOne

EMIS

Description du poste

Patient Navigator (Bank / Zero-hours contract)Location: Shakespeare Walk-in Centre, LeedsOrganisation: OneMedical GroupSalary: National Minimum Wage (age-dependent)

Are you a confident communicator who enjoys helping people access the right care when they need it most?At OneMedical Group, we are looking for a Patient Navigator to join our team at Shakespeare Walk-in Centre, Leeds.

Main duties of the job

• Patient Interactions: Greeting patients, handling enquiries and providing a welcoming and professional experience both in person and over the telephone.
• Care Navigation: Assessing patient needs and directing them to the most appropriate clinician, service or pathway, ensuring they understand the next steps.
• Appointments and Registration: Booking, amending and cancelling appointments accurately and supporting patient registrations where required.
• Administration: Managing a range of administrative tasks, including processing correspondence, updating records and supporting the wider team.
• Records and Confidentiality: Maintaining accurate patient records and handling confidential information appropriately and in line with data protection requirements.
• Teamwork: Working closely with clinical and non-clinical colleagues to ensure a responsive, safe and patient-focused service.

About us

For over 20 years, OneMedical Group has been redefining how healthcare is delivered in the UK. As an independent, family-run healthcare organisation, we provide NHS services and create spaces where care happens.Our work is guided by putting people first, working together and creating a healthier future. We value collaboration and aim to make a positive difference to the health and wellbeing of the communities we serve.

Shakespeare Walk-in Centre is a busy and established urgent care service, helping patients access timely assessment, treatment and advice when they need it most. Located in the heart of Leeds, the service provides urgent care 365 days a year and plays an important role in supporting the local community by delivering high-quality care throughout the year.

OneMedical Group is committed to equality of opportunity and helping candidates be at their best throughout the recruitment process. If you would like to discuss any adjustments or support, please email .

Job responsibilities

As a first point of contact for patients, you will play an important role in helping people access the right service, clinician or support, while providing a welcoming and professional experience.

You will be part of a supportive and fast-paced team where excellent communication, attention to detail and a patient-centred approach help ensure patients receive timely and appropriate care.

If you enjoy working with people and can remain calm and organised in a busy environment, we would love to hear from you.

As a Patient Navigator, you will provide a professional and helpful first point of contact for patients while supporting the effective delivery of services across the centre.

We are looking for someone who is approachable, organized and passionate about providing excellent patient care and customer service.

What We Offer:

• Annual Leave - 25 days plus Bank Holidays, pro rata for part-time colleagues, increasing with length of service, plus an extra day of leave for each work anniversary.
• Family Support - Enhanced maternity, paternity and adoption pay.
• Other Benefits - Refer a Friend scheme, eye care scheme, Cycle to Work scheme and access to NHS discounts.
• Development - Training, ongoing support and opportunities to develop your career within OneMedical Group.

Job description

Job responsibilities

As a first point of contact for patients, you will play an important role in helping people access the right service, clinician or support, while providing a welcoming and professional experience.

You will be part of a supportive and fast-paced team where excellent communication, attention to detail and a patient-centred approach help ensure patients receive timely and appropriate care.

If you enjoy working with people and can remain calm and organised in a busy environment, we would love to hear from you.

As a Patient Navigator, you will provide a professional and helpful first point of contact for patients while supporting the effective delivery of services across the centre.

We are looking for someone who is approachable, organized and passionate about providing excellent patient care and customer service.

What We Offer:

• Annual Leave - 25 days plus Bank Holidays, pro rata for part-time colleagues, increasing with length of service, plus an extra day of leave for each work anniversary.
• NHS Pension - 20.6% employer contribution.
• Family Support - Enhanced maternity, paternity and adoption pay.
• Other Benefits - Refer a Friend scheme, eye care scheme, Cycle to Work scheme and access to NHS discounts.
• Development - Training, ongoing support and opportunities to develop your career within OneMedical Group.

Ready to Make a Difference?

If you would like to help patients access the care they need and be part of a dedicated urgent care team serving the Leeds community, we would love to hear from you.

Applicants must have the right to work in the UK at the time of application and throughout their employment.

Person Specification

Experience

• Experience in a healthcare, reception, customer service, call handling or administrative role
• Previous experience of using clinical systems such as SystmOne or EMIS would also be beneficial, although full training will be provided.

Knowledge, Skills and Abilities

• Excellent communication and interpersonal skills.
• Strong customer service experience and a patient-focused approach.
• The ability to remain calm and professional in a busy healthcare environment.
• Good organisational skills and attention to detail.
• Confidence using IT systems and managing multiple tasks effectively.
• The ability to handle confidential and sensitive information appropriately.
• A proactive approach and willingness to work collaboratively as part of a team.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.