Patient Navigator

NHS Jobs; Milton Keynes; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

NHS Pension

25 days annual leave + Bank Holidays

Cycle to Work scheme

Eye care scheme

Refer a Friend scheme

NHS discounts

Elevate Academy training

Job summary

NHS Jobs is seeking a Patient Navigator to be the friendly, professional first point of contact for patients at Whitehouse Surgery. You will help patients access the right service, clinician or support with a patient-centred approach and excellent communication skills.

Experience in healthcare and familiarity with clinical systems such as SystmOne or EMIS are advantageous. The role offers strong development opportunities within OneMedical Group and a commitment to equality of opportunity.

Qualifications

• Experience in healthcare settings is preferred.
• Strong communication and customer service skills are essential.
• Prior experience using clinical systems such as SystmOne or EMIS would be beneficial.

Responsibilities

• Act as the first point of contact for patients, guiding them to the appropriate service, clinician, or support.
• Provide a welcoming, professional experience and help ensure timely access to care.
• Support delivery of services across the practice and maintain patient-centred communications.

Skills

Excellent communication

Attention to detail

Organised

Customer service

Tools

SystmOne

EMIS

Job description

As the first point of contact for patients, you will play an important role in helping people access the right service, clinician or support, while providing a welcoming and professional experience. Excellent communication, attention to detail and a patient-centred approach will help ensure patients receive timely and appropriate care. As a Patient Navigator, you will provide a professional and helpful first point of contact for patients while supporting the effective delivery of services across the practice. What We Are Looking For We are looking for someone who is approachable, organised and passionate about providing excellent patient care and customer service. We welcome applications from candidates with experience in different sectors who can demonstrate strong communication, organisation and customer service skills. Prior experience in healthcare settings will be a huge advantage. Previous experience of using clinical systems such as SystmOne or EMIS would also be beneficial. What We Offer Annual Leave: 25 days plus Bank Holidays, increasing with length of service, plus an extra day of leave for each work anniversary. NHS Pension: 20.6% employer contribution. Family Support: Enhanced maternity, paternity and adoption pay. Other Benefits: Refer a Friend scheme, eye care scheme, Cycle to Work scheme and access to NHS discounts. Development: Training, ongoing support and opportunities to develop your career within OneMedical Group. We are also committed to supporting your ongoing development through our growing Elevate Academy, helping colleagues access role-specific learning, apprenticeships, specialist training and future career development opportunities. Ready to Make a Difference? If you would like to help patients access the care they need and be part of a dedicated primary care team at Whitehouse Surgery, we would love to hear from you. Applicants must have the right to work in the UK at the time of application and throughout their employment. OneMedical Group is committed to equality of opportunity and helping candidates be at their best throughout the recruitment process. If you would like to discuss any adjustments or support, please email .

Milton Keynes University Hospital NHS Foundation Trust

Milton Keynes University Hospital NHS Foundation Trust

Milton Keynes University Hospital NHS Foundation Trust