Patient Access Navigator | Calm, Caring Primary Care

OneMedicalGroup; Milton Keynes; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Annual leave 25 days + holidays

Family support: enhanced pay

Refer a Friend scheme

Eye care scheme

Cycle to Work scheme

NHS discounts

Elevate Academy training

Job summary

OneMedical Group is seeking a Patient Navigator for Whitehouse Surgery in Milton Keynes. You will greet patients, handle enquiries, and guide them to the right clinician or service, ensuring clear next steps.

The role requires calm, organised, and patient-centred interaction in a busy NHS primary care setting. Permanent full-time (40 hours) with part-time options may be considered, with development opportunities within OneMedical Group.

Qualifications

• GCSEs including English and Maths at grade C/4 or above.
• Healthcare experience is preferred.
• Strong communication and interpersonal skills.

Responsibilities

• As the first point of contact, greet patients and handle enquiries warmly in person and by phone.
• Navigate care by directing patients to the appropriate clinician, service or pathway.
• Book, amend and cancel appointments and support patient registrations as needed.
• Manage administrative tasks, update records and assist the wider team.
• Maintain accurate patient records and protect confidentiality.

Skills

Communication skills

Customer service

Organisational skills

IT systems (SystmOne/EMIS)

Confidentiality

Education

GCSEs including English and Maths

Tools

SystmOne

EMIS

Job description

OneMedical Group is seeking a Patient Navigator for Whitehouse Surgery in Milton Keynes. You will greet patients, handle enquiries, and guide them to the right clinician or service, ensuring clear next steps.

The role requires calm, organised, and patient-centred interaction in a busy NHS primary care setting. Permanent full-time (40 hours) with part-time options may be considered, with development opportunities within OneMedical Group.