Compassionate Patient Access Navigator

NHS Jobs; Milton Keynes; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

NHS Pension

25 days annual leave + Bank Holidays

Cycle to Work scheme

Eye care scheme

Refer a Friend scheme

NHS discounts

Elevate Academy training

Job summary

NHS Jobs is seeking a Patient Navigator to be the friendly, professional first point of contact for patients at Whitehouse Surgery. You will help patients access the right service, clinician or support with a patient-centred approach and excellent communication skills.

Experience in healthcare and familiarity with clinical systems such as SystmOne or EMIS are advantageous. The role offers strong development opportunities within OneMedical Group and a commitment to equality of opportunity.

Qualifications

• Experience in healthcare settings is preferred.
• Strong communication and customer service skills are essential.
• Prior experience using clinical systems such as SystmOne or EMIS would be beneficial.

Responsibilities

• Act as the first point of contact for patients, guiding them to the appropriate service, clinician, or support.
• Provide a welcoming, professional experience and help ensure timely access to care.
• Support delivery of services across the practice and maintain patient-centred communications.

Skills

Excellent communication

Attention to detail

Organised

Customer service

Tools

SystmOne

EMIS

Job description

NHS Jobs is seeking a Patient Navigator to be the friendly, professional first point of contact for patients at Whitehouse Surgery. You will help patients access the right service, clinician or support with a patient-centred approach and excellent communication skills.

Experience in healthcare and familiarity with clinical systems such as SystmOne or EMIS are advantageous. The role offers strong development opportunities within OneMedical Group and a commitment to equality of opportunity.