Patient Liaison Officer – 12 Month Fixed Term

Circle Health Group; Clewer Village; On-site; GBP 24,300 - 29,700; Part time

Benefits offered by this job

25 days holiday per year + bank holidays

Private Healthcare Scheme

Friends & Family Hospital Discounts

Enhanced Maternity, Paternity & Adoption pay

Non-contributory life insurance

Job summary

Circle Health Group is seeking a Patient Liaison Officer for its Princess Margaret Hospital located in Clewer Village, UK. This part-time role (22.5 hours/week) involves converting appropriate self-pay enquiries into procedures while ensuring a quality service for potential patients.

The ideal candidate should possess strong customer service skills, be proficient in Microsoft Office, and have excellent verbal and written communication abilities. Competitive salary and benefits are provided.

Qualifications

• Experience in customer service and clear communication.
• Ability to work within established service performance standards.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Convert self-pay enquiries to procedures.
• Ensure quality service for potential self-pay patients.
• Facilitate access times and information for patients.

Skills

Customer service using telephone, written and face-to-face communications

Working within service performance standards

Proficient in MS Outlook, Excel and Word

Excellent command of the English language, both written and verbal

Excellent telephone manner and interpersonal skills

Job description

Patient Liaison Officer, Princess Margaret Hospital

22.5 Hours & Fixed Term.

Salary: Up to £27,000.00 FTE per year (depending on level of experience, training and qualification)

The Princess Margaret Hospital in Windsor is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Patient Liaison Officer to join their team of staff in the Marketing department.

This is a part time role for 22.5 hours a week. The role holder will be required to cover a flexible shift pattern.

Responsibilities

• You convert appropriate self-pay enquiries and consultations to self-pay procedures within Circle Health Group against pre‑agreed targets.
• You ensure a quality service for potential self-pay patients including the accurate and timely response to self-pay enquiries from patients, consultants, medical secretaries and the National Enquiry Centre (NEC).
• You facilitate necessary access times and information required for patients to convert to procedure.
• You appropriately influence patients to choose Circle Health Group for their procedure.
• You provide pre‑consultation information and indicative pricing accurately and promptly to the NEC and to patients that have enquired directly to the hospital/self‑pay office to maximise conversion to appointment.
• You book appropriate self-pay patients into a suitable clinic appointment.

Qualifications

• Customer service using telephone, written and face-to-face communications.
• Working within service performance standards.
• Proficient in MS Outlook, Excel and Word.
• Excellent command of the English language, both written and verbal.
• Excellent telephone manner and interpersonal skills.

Salary & Benefits

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non-contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…