Patient Administrator - 12 Month Fixed Term Contract - Circle Health Group

Circle Health Group; Coventry; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Private Pension Scheme

Private Healthcare Scheme

23 days holiday (likely, not specified

Staff discounts

Job summary

Circle Health Group is recruiting a Patient Administrator at The Meriden Hospital in Coventry. The role covers 37.5 hours per week on a 12-month fixed-term contract, with a shift pattern that covers 06:00–21:00 across seven days.

The successful candidate will support the patient journey, bookings, mail handling, and compliance with health and safety policies. Experience in private healthcare administration is advantageous; GCSEs in Maths/English are required, along with strong PC and systems

Qualifications

• Maths and English GCSEs at grades A-C or equivalent
• Proficient in the use of a PC, including software and systems
• Basic financial awareness
• Previous administration experience in a private healthcare environment would be beneficial.

Responsibilities

• Contribute to the smooth running of the patient administrative process throughout the patient journey
• Ensure best practice process maps are followed to provide a standard service to patients, visitors, consultants and staff
• Deal with patient queries efficiently and professionally
• Manage all incoming and outgoing mail
• Approve electronic bookings and update bookings received via email
• Maintain knowledge of Health and Safety at Work Act and ensure appropriate measures are taken
• Complete mandatory training as required

Skills

Communication skills

PC proficiency

Attention to detail

Education

Maths & English GCSEs (A-C)

Tools

Office software

Job description

37.5 Hours & 12 Month Fixed Term Contract

Salary: £25,000.00 per year (depending on level of experience, training and qualification)

The Meriden Hospital

Overview

The Meriden Hospital in Coventry is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country. We have an opportunity for a Patient Administrator to join their team of staff in theAdministrationdepartment. This is a full- time role for 37.5 hours a week. The role holder will be required tocover a flexible shift pattern over 7 days a week from 06:00AM - 21:00PM.

Duties Of This Role Include

• Contribute to the smooth running of the patient administrative process throughout the patient journey.
• Ensure the Circle Health Group best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff.
• Ensure All patient queries are dealt with efficiently and professionally.
• To manage all incoming and outgoing mail.
• Approve electronic bookings received via the relevant system and update any booking received via email.
• Maintain knowledge of Health and Safety at Work Act. Ensuring appropriate measures are taken in respect of Health and Safety for patients, relatives, visitors, hospital staff and contractors.
• You comply with all relevant mandatory training.

Applicants Should Meet The Following Criteria

• Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence
• Proficient in the use of a PC, including the use of software and systems
• Basic financial awareness
• Previous administration experience in a private healthcare environment would be beneficial.

Salary & Benefits

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Pension Scheme
• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non-contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles and more.

We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.

To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy