Patient Administrator – 12 Months Fixed Term

Circle Health Group; Basingstoke; On-site; GBP 22,457 - 27,448; Full time

Benefits offered by this job

25 days holiday

Private healthcare

Family friendly policies

Life insurance

Staff discounts

Wellbeing resources

Employee recognition

Training & development

Job summary

Circle Health Group is seeking a Patient Administrator at The Hampshire Clinic. The role covers 37.5 hours per week on a fixed-term basis, with a flexible shift pattern to cover operations across the patient journey.

Responsibilities include managing patient queries, mail handling, booking approvals, and adherence to health and safety regulations. Prior private healthcare administration experience is advantageous, and formal training will be provided where needed.

Qualifications

• GCSE Maths/English A-C or equivalent.
• Proficient in PC and common software.
• Experience in private healthcare admin is a plus.

Responsibilities

• Contribute to the smooth running of the patient administrative process throughout the patient journey.
• Ensure best practice process maps are followed to provide a professional and standard service to patients, visitors, consultants and staff.
• Deal with all patient queries efficiently and professionally.
• Manage all incoming and outgoing mail.
• Approve electronic bookings and update bookings received by email.
• Maintain knowledge of Health and Safety at Work Act and ensure appropriate measures are taken for patients, visitors, hospital staff and contractors.
• Comply with all relevant mandatory training.

Skills

GCSE Maths/English

Proficient in PC

Private healthcare admin experience

Education

GCSE Maths/English A-C

Job description

The Hampshire Clinic
37.5 Hours & Fixed Term
Salary: Up to £24,953.24 per year (depending on level of experience, training and qualification)

We have an opportunity for a Patient Administrator to join their team of staff in the Administration department.

This is a full-time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern.

Duties of this role include

• Contribute to the smooth running of the patient administrative process throughout the patient journey.
• Ensure the Circle Health Group best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff.
• Ensure All patient queries are dealt with efficiently and professionally.
• To manage all incoming and outgoing mail.
• Approve electronic bookings received via the relevant system and update any booking received via email.
• Maintain knowledge of Health and Safety at Work Act. Ensuring appropriate measures are taken in respect of Health and Safety for patients, relatives, visitors, hospital staff and contractors.
• You comply with all relevant mandatory training.

Applicants should meet the following criteria

• Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence
• Proficient in the use of a PC, including the use of software and systems
• Previous administration experience in a private healthcare environment would be beneficial.

Salary & Benefits

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Healthcare Scheme for treatment at our hospitals, covering pre‑existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non‑contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities

…and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more.