Part-Time Patient Experience & Conversion Specialist

Circle Health Group; Clewer Village; On-site; GBP 24,300 - 29,700; Part time

Benefits offered by this job

25 days holiday per year + bank holidays

Private Healthcare Scheme

Friends & Family Hospital Discounts

Enhanced Maternity, Paternity & Adoption pay

Non-contributory life insurance

Job summary

Circle Health Group is seeking a Patient Liaison Officer for its Princess Margaret Hospital located in Clewer Village, UK. This part-time role (22.5 hours/week) involves converting appropriate self-pay enquiries into procedures while ensuring a quality service for potential patients.

The ideal candidate should possess strong customer service skills, be proficient in Microsoft Office, and have excellent verbal and written communication abilities. Competitive salary and benefits are provided.

Qualifications

• Experience in customer service and clear communication.
• Ability to work within established service performance standards.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Convert self-pay enquiries to procedures.
• Ensure quality service for potential self-pay patients.
• Facilitate access times and information for patients.

Skills

Customer service using telephone, written and face-to-face communications

Working within service performance standards

Proficient in MS Outlook, Excel and Word

Excellent command of the English language, both written and verbal

Excellent telephone manner and interpersonal skills

Job description

Circle Health Group is seeking a Patient Liaison Officer for its Princess Margaret Hospital located in Clewer Village, UK. This part-time role (22.5 hours/week) involves converting appropriate self-pay enquiries into procedures while ensuring a quality service for potential patients.

The ideal candidate should possess strong customer service skills, be proficient in Microsoft Office, and have excellent verbal and written communication abilities. Competitive salary and benefits are provided.