Patient Administrator – Reservations

Circle Health Group; Greater London; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Private Healthcare Scheme

Friends & Family Hospital Discounts

Family friendly policies

Life insurance

Wellbeing resources

Training and development opportunities

Job summary

The London Independent Hospital in Stepney Green is part of Circle Health Group, Britain's leading private healthcare provider. We are seeking a Patient Administrator to join the Administration department on a full-time, permanent basis, 37.5 hours per week.

This role involves managing the patient journey, handling queries, mail, and bookings, and ensuring compliance with health and safety and mandatory training.

Qualifications

• Maths and English GCSEs at A–C (or equivalent).
• Proficient in using a PC and hospital software/systems.
• Experience in private healthcare administration is beneficial.

Responsibilities

• Contribute to the smooth running of the patient administrative process throughout the patient journey.
• Follow Circle Health Group best practice process maps to provide a professional service.
• Ensure all patient queries are dealt with efficiently and professionally.
• Manage incoming and outgoing mail.
• Approve electronic bookings and update via email.
• Maintain knowledge of Health and Safety at Work Act and apply appropriate measures.
• Adhere to all relevant mandatory training.

Skills

PC proficiency

Private healthcare administration

Customer service

Education

Maths, English GCSE A-C

Tools

Booking systems

Job description

The London Independent Hospital
37.5 Hours & Permanent

Salary: Up to £28,500.00 per year (depending on level of experience, training and qualification)

The London Independent Hospital in Stepney Green is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Patient Administrator to join their team of staff in the Administration department.

This is a full- time role for 37.5 hours a week.The role holder will be required to cover a flexible shift pattern.

Duties of this role include:

• Contribute to the smooth running of the patient administrative process throughout the patient journey.
• Ensure the Circle Health Group best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff.
• Ensure All patient queries are dealt with efficiently and professionally.
• To manage all incoming and outgoing mail.
• Approve electronic bookings received via the relevant system and update any booking received via email.
• Maintain knowledge of Health and Safety at Work Act. Ensuring appropriate measures are taken in respect of Health and Safety for patients, relatives, visitors, hospital staff and contractors.
• You comply with all relevant mandatory training.

Applicants should meet the following criteria:

• Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence
• Proficient in the use of a PC, including the use of software and systems
• Previous administration experience in a private healthcare environment would be beneficial.

Salary & Benefits

• Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:
• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non-contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities

...and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more.

We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.