Patient Liaison Officer

Circle Health Group; Reading; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Private Healthcare Scheme

Friends & Family hospital discounts

Family friendly policies

Life insurance

Staff wellbeing resources

Employee recognition programmes

Training & development opportunities

Job summary

Circle Reading Hospital, part of Circle Health Group, is hiring a Patient Liaison Officer in Reading. The role is full-time (37.5 hours) and permanent, with a salary of up to £28,000 per year. You will join the Marketing department and support self-pay enquiries and conversions for patients.

The successful candidate will have strong customer service skills across multiple channels, proficiency in MS Office, and excellent English communication. A flexible shift pattern is required.

Qualifications

• Customer service across telephone, written and face-to-face channels.
• Ability to work within service performance standards.
• Excellent command of English, written and verbal.

Responsibilities

• Convert self-pay enquiries to self-pay procedures within Circle Health Group against targets.
• Provide timely responses to self-pay enquiries from patients and NEC.
• Facilitate access times and information for patients to convert to procedure.
• Influence patients to choose Circle Health Group for their procedure.
• Provide pre-consultation information and pricing to NEC and patients to maximise appointment conversions.
• Book self-pay patients into appropriate clinic appointments.
• Complete mandatory training as required.

Skills

Customer service

MS Outlook

MS Excel

MS Word

English proficiency

Telephone etiquette

Tools

MS Outlook

MS Excel

MS Word

Job description

Patient Liaison Officer
Circle Reading Hospital
37.5 Hours & Permanent
Salary: Up to £28,000.00 per year

Circle Reading Hospital is part of Circle Health Group , Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Patient Liaison Officer to join their team of staff in the Marketing department.

This is a Full time role for 37.5 hours a week. The role holder will be required tocover a flexible shift pattern.

Applicants should meet the following criteria:

• Customer service using telephone, written and face-to-face communications.
• Working within service performance standards.
• Proficient in MS Outlook, Excel and Word.
• Excellent command of the English language, both written and verbal.
• Excellent telephone manner and interpersonal skills.

Duties of this role include:

• You convert appropriate self-pay enquiries and consultations to self-pay procedures within Circle Health Group against pre-agreed targets.
• You ensure a quality service for potential self-pay patients including the accurate and timely response to self-pay enquiries from patients, consultants, medical secretaries and the National Enquiry Centre (NEC).
• You facilitate necessary access times and information required for patients to convert to procedure.
• You appropriately influence patients to choose Circle Health Group for their procedure.
• You provide pre-consultation information and indicative pricing accurately and promptly to the NEC and to patients that have enquired directly to the hospital/self-pay office to maximise conversion to appointment.
• You book appropriate self-pay patients into a suitable clinic appointment.
• You comply with all relevant mandatory training.

Salary & Benefits

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non-contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities

…and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more.

We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.