Patient-Cocused Medical Receptionist

Nhs View All Jobs; Tees Valley; On-site; GBP 18,000 - 23,000; Full time

Job summary

NHS View All Jobs is seeking a Medical Receptionist for a busy GP practice spanning two sites in Middlesbrough and Nunthorpe. This full-time role (40 hours across 4 days, 7:30am–6:00pm, days1-5) focuses on delivering excellent patient services as the first point of contact.

You will manage appointments, assist the multidisciplinary team, and maintain efficient front-desk operations. The ideal candidate is friendly, well-organised, and detail-oriented with good IT and communication skills.

Qualifications

• GCSE level or equivalent required.
• Experience with general public essential.
• Strong IT skills and customer service experience preferred.

Responsibilities

• Maintain and monitor the practice appointment system.
• Answer calls and direct patients effectively.
• Greet and assist patients at the front desk.
• Process eConsult requests and signpost to appropriate services.
• Input patient information and registrations accurately.
• Support the clinical team with general admin tasks.

Skills

Friendly

Organised

Enthusiastic

Interpersonal skills

Attention to detail

Caring

Empathetic

IT skills

Education

GCSE level or equivalent

Tools

SystmOne

Job description

NHS View All Jobs is seeking a Medical Receptionist for a busy GP practice spanning two sites in Middlesbrough and Nunthorpe. This full-time role (40 hours across 4 days, 7:30am–6:00pm, days1-5) focuses on delivering excellent patient services as the first point of contact.

You will manage appointments, assist the multidisciplinary team, and maintain efficient front-desk operations. The ideal candidate is friendly, well-organised, and detail-oriented with good IT and communication skills.