Receptionist

Lincolnshire Partnership NHS Foundation Trust; Boston; On-site; GBP 21,000 - 25,000; Full time

Job summary

Lincolnshire Partnership NHS Foundation Trust is seeking a Receptionist to provide a welcoming, efficient front desk service for visitors, service users and staff. You will handle calls, messages, room bookings and basic administration, while upholding confidentiality and patient care.

The role requires competence with IT systems (email, SHARON, clinical systems, Datix) and the ability to adapt to a busy environment. A valid right to work in the UK and relevant qualifications are essential.

Qualifications

• GCSE English Grade C or above.
• NVQ 2 or equivalent.
• Conversant with Microsoft Office, particularly Word/Excel/PowerPoint/electronic diary management

Responsibilities

• Provide a welcoming and professional reception to the service and to ensure telephone and personal enquiries are dealt with promptly and confidentially.
• Take or relay accurate messages, deal with incoming/outgoing post, photocopying, room bookings and dissemination of information.
• Communicate sensitively with individuals, maintaining confidentiality and professionalism.
• Answer daily queries and calls, including non-routine and potentially distressing information, seeking further information/support when required.
• Ensure patient and staff confidentiality in line with Trust policies and national guidance.
• Manage workload under supervision and perform routine admin tasks to support site teams.
• Maintain knowledge of electronic systems (email, SHARON, clinical systems, Datix) and update them accurately.

Skills

Communication skills

Organisational skills

Telephone manner

Time management

Attention to detail

Education

GCSE English C or above

NVQ II or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Electronic diary management

SharePoint

Job description

Lincolnshire Partnership NHS Foundation Trust

Receptionist

The closing date is 29 November 2026

To undertake reception and routine administration duties in support of clinical and non-clinical activity, ensuring a professional and efficient reception service is provided for all visitors including service users, carers, contractors, external and internal stakeholders, along with site colleagues and teams.

Our success is built on individual's performance, not only what you deliver, but the way you deliver it.

An understanding of the professional conduct commensurate with your role, ensuring we minimise risk and ensure we adhere to our priority - patient care.

Maintain an awareness of IT and information security related issues and ensure compliance with LPFT IT Security Policy and procedure within the area of responsibility.

Participate in performance review, supervision and undertake mandatory training and personal development as required of the post including competency development

Applicants must have the right to work in the UK - sponsorship is not available. Please provide details of the visa type and expiry date in your application. Failure to provide the required information will result in your application being rejected.

Main duties of the job

To provide a welcoming and professional reception to the service and to ensure both telephone and personal/physical enquiries are dealt with in a prompt, polite, calm, confidential and efficient manner.

To provide administration duties including taking or relaying accurate messages, dealing with incoming and outgoing post, photocopying, room bookings and assisting with the effective dissemination of information as appropriate.

Communicate sensitively with any individual attending site, maintaining strict standards of confidentiality and professionalism.

To respond to queries and incoming calls on a daily basis, which may be non-routine and can sometimes involve information of emotional and distressing circumstances, ensuring prompt attention in a professional and sensitive manner, assessing situations and seeking further information/support where required.

To ensure patient and staff confidentiality is maintained at all times adhering to Trust and national policy regarding same.

To manage workload under supervision, seeking advice when required, performing routine administrative tasks to support site teams when requested, to the acceptable standard of quality and accuracy.

To have a thorough working knowledge of electronic systems including email, SHARON, Clinical systems and Datix and to update these systems in a timely and accurate manner and in accordance with Trust policy

About us

Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire. Employing around 2,900 staff, and serving a population of over 768,400, our people lie at the heart of everything we do.

You could be part of a Trust rated by staff as one of the best mental health and learning disability trusts in England. We firmly believe the key to high quality care is a contented workforce. This is reflected in our Care Quality Commission rating of 'outstanding' for well-led and 'good' overall. In the most recent National NHS Staff Survey, our staff rated us as the number one trust nationally for staff morale and one of the top scoring NHS Trusts in the Midlands for being compassionate and inclusive. We're really proud of this!

We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions. We support and celebrate diversity, have active staff networks groups and are always looking at what more we can do to support our staff.

Whether you're taking the first exciting steps in your career, itching for a new challenge or searching for a better place to raise a family, Lincolnshire has arange of rewarding health and social care careers in a county that's friendly, fascinating, affordable and brimming with everything you need to live a happy life. Visit beinlincolnshire.com to find out more.

Job responsibilities

Gathering appropriate information from a variety of sources to input accurately onto a database.

Production of basic reports including graphs and tables as directed.

Communicating sensitively with anyone coming into the department maintaining strict standards of confidentiality

General administration duties including: answering phone, taking messages, dealing with enquiries, dealing with mail, photocopying, and assisting with the effective dissemination of information as appropriate.

Typing and producing letters, reports, faxes and e-mails to an accepted standard of quality and accuracy as required.

Responsible for making room bookings and maintaining room booking diary.

Assist in scheduling of appointments and diary management as appropriate using Microsoft calendar.

Assist in the stock control and electronic ordering of all office equipment and stationery; and the subsequent electronic receipting of all received supplies.

Assist in the proper functioning, maintenance and fault reporting of central equipment used by the Team, e.g. photocopiers, fax machines, printers, computers etc.

Record all data using the appropriate information system or manually where this is required including data entry, word processing, scanning of documents for e-noting and storage.

Comply with and carry out safe practice in accordance with Trust policies and procedures, appropriate Codes of Conduct, the Mental Health Act (1983) and other relevant national and local guidance.

Responsible for safe keeping patients money (if appropriate for role) and handling of petty cash, ensuring accurate receipts are kept.

Filing, including use of Share Point system for storing, retrieving and filing information.

Assisting colleagues in the setting up of LIVE meeting to conduct remote meetings throughout the Organisation (where appropriate).

Supporting the Trusts vision to become paperless and encourage Manager to do the same.

Special Requirements

• Smart professional appearance
• Able to be flexible if required

Qualifications

• GCSE English Grade C or above
• NVQ 2 or equivalent
• Conversant with Microsoft Office, particularly Word/Excel/PowerPoint/electronic diary management

Skills

• Demonstrate good written and verbal communication skills
• Use own initiative and manage time effectively
• Calm telephone manner
• To be able to travel to participate in meetings and training, and to support other hubs in other parts of the county.

Experience

• Has worked in a busy office environment
• Knowledge of Trust database systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Lincolnshire Partnership NHS Foundation Trust