Patient Administrator

Lincolnshire Community and Hospitals NHS Group; Greater Lincolnshire; Hybrid; GBP 21,000 - 25,000; Full time

Job summary

Lincolnshire Community Health Services NHS Trust is seeking an experienced administrative professional to join our patient admin services team. You will support clinical teams by ensuring accurate record-keeping, stock management, and a welcoming environment for patients.

You should have strong communication and administration skills and be comfortable using Microsoft Office. The role offers rota-based work with potential hybrid arrangements across Lincoln, Skegness, and Mablethorpe countywide.

Qualifications

• Excellent communication and administration skills.
• Experience in a busy office environment is desirable.
• Proficient Microsoft Office and IT skills required.

Responsibilities

• Provide professional and efficient administrative support to clinical teams.
• Be the first point of contact for patients visiting health clinics and create a welcoming environment.
• Record accurate details and forward actions promptly to the responsible person/team.
• Ensure clinical teams have the stock, paperwork and equipment needed to complete tasks.
• Support flexible working arrangements and adapt to rota patterns.

Skills

Communication

Administration

IT literacy

Tools

Microsoft Office

IT proficiency

Job description

Do you have excellent communication and administration skills with recent experience of working in a busy office environment where no two days are the same? Are you a proficient Microsoft Office and IT user?

If you're looking for a rewarding administrative role where you can make a positive difference to people's experience of the NHS, then joining our patient admin services team and working alongside our community nursing and specialist services colleagues could be right for you.

We're looking for experienced administrators who can transfer their skills to the NHS, ensuring that our community clinicians and patients are always supported with expert admin help.

You should be willing and available to work on a rota basis usually between 0800-17:00hrs Monday to Friday.

Roles in Lincoln/Skegness & Mablethorpe - other bases to be confirmed but can potentially work from any of our offices countywide

Following policies, procedures and quality standards, to provide a professional and efficient administrative service which enables our clinical teams to focus on delivering patient care.

To be the first person our patients see when they arrive at the health clinic and ensure a welcoming environment.

To communicate in a timely, sensitive and empathetic manner with patients and clients either verbally or non-verbally, ensuring accurate details are recorded and either actioned or passed in a timely manner to the responsible person/team.

To support our clinical teams to ensure they have enough stock, paperwork and equipment to complete their day to day tasks.

Lincolnshire Community Health Services NHS Trust is in the top 25 per cent of all community trusts for overall staff engagement in the 2021 NHS National Staff Survey.

At LCHS, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in LCHS’ workforce.

LCHS recognises the increasing demand for more flexibility in working practices in order to accommodate the personal goals and commitments that employees experience at different stages during their working lives. Flexible working opportunities such as part-time working, compressed hours, job shares, and hybrid working models can help staff to balance their personal and work commitments. Arrangements can be put in place if it can be shown that the needs of the individual can be balanced with those of the service and the impact on other team members, enabling the Trust to recruit and retain skilled staff, raise staff morale, reduce absenteeism and respond to changing service needs more effectively.

We are an ambassador of a learning culture that will support the right individual to progress in their chosen career through an ‘earn while you learn’ apprenticeship programme. Visit our Learning and Development page to find out more https://www.lincolnshirecommunityhealthservices.nhs.uk/join-us/learning-and-dev

For further details / informal visits contact: Name: Kelly Revill Job title: Patient Admin Service Team Manager Email address: [e-mail] Telephone number: 07523 689859

Please contact Kelly Revill 07523 689859 or Caroline Martin 07817 882891 if you have any questions about this role.