Patient-Focused GP Receptionist – Front Desk & Admin

St James; London Borough of Croydon; Presencial; GBP 21.000 - 26.000; Jornada completa

Descripción de la vacante

St James Medical Centre in West Croydon is seeking a GP Receptionist to provide a welcoming professional front-desk and administrative service. You will manage appointments, handle telephone and face-to-face enquiries, and support the clinical team in a busy NHS environment.

The role requires excellent communication, strong attention to detail, and the ability to stay calm under pressure while maintaining patient confidentiality and accurate records.

Formación

• Experience in front-line reception is desirable.
• Strong interpersonal and telephone manner.
• Ability to maintain confidentiality and data accuracy.

Responsabilidades

• Provide a professional and welcoming reception service to patients, carers and visitors.
• Answer telephone calls promptly and signpost patients appropriately.
• Book, cancel, and manage appointments using clinical systems (e.g. EMIS/SystmOne).
• Process repeat prescription requests in line with practice procedures.
• Maintain accurate and up-to-date patient records, ensuring confidentiality at all times.
• Scan, file, and process correspondence and clinical documents.
• Support clinicians with administrative tasks, including referrals and follow-ups.
• Deal with patient queries calmly and professionally, including distressed individuals.
• Ensure compliance with GDPR, NHS policies, and practice procedures.

Conocimientos

Excellent communication skills

Attention to detail

Calm under pressure

Herramientas

EMIS Web

Descripción del empleo

St James Medical Centre in West Croydon is seeking a GP Receptionist to provide a welcoming professional front-desk and administrative service. You will manage appointments, handle telephone and face-to-face enquiries, and support the clinical team in a busy NHS environment.

The role requires excellent communication, strong attention to detail, and the ability to stay calm under pressure while maintaining patient confidentiality and accurate records.