Administration Officer

CNTW Community Interest Company; Wallsend; Hybrid; GBP 20,000 - 22,000; Full time

Job summary

CNTW NHS Foundation Trust is seeking an Administration Officer based at the Customer First Centre, The Forum, Wallsend. The role requires strong admin experience, typing, IT and customer service skills, with rota cover for late clinic sessions on Wednesdays.

The postholder will support the North Tyneside Recovery Partnership, including minute taking, updating NDTMS, ordering supplies and updating rotas. Excellent organisation and communication are essential, with DBS clearance required.

Qualifications

• Experience in admin role with excellent typing and IT skills.

Responsibilities

• Provide full admin support to the North Tyneside Recovery Partnership multi-disciplinary team and partners.

Skills

Minute taking

Microsoft Office

Communication

Customer service

Organisation

Education

Word-processing Level 3

GCSE English

Audio/Live Typing

Tools

Outlook

Word

Excel

IT skills

Job description

Go back Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

Administration Officer

The closing date is 09 November 2026

An opportunity has arisen for to join the North Tyneside Recovery Partnership, based at the Customer First Centre, The Forum in Wallsend.

Applicants should have previous experience of working in an admin role and hold excellent typing, IT skills and customer service skills, be resilient and understanding of complex and difficult service user group.

Applicants will be expected to participate in rota cover for late clinic on Wednesdays as required.

Applicants will need to demonstrate excellent organisational and communication skills and show a high level of accuracy and attention to detail.

Main duties of the job

The post holders will provide full admin support to the North Tyneside Recovery Partnership multi-disciplinary team and partners. Main duties will include:

• Detailed minute taking skills
• Printing of prescriptions
• Updating the National Drug Treatment Monitoring System (NDTMS) accurately and in a timely manner
• Supporting covering other areas as required
• Care, compassion and resilience in dealing with complex service users
• The post holder will also undertake additional duties such as ordering supplies, requesting repairs and updating rotas and duty sheets. This list is not exhaustive

About us

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

NHS Employees identified as at risk of compulsory redundancy and those eligible for the NENC Re-Deployment careers hub will receive prior consideration.

Job responsibilities

The ideal candidate should have excellent communication, customer service and organisational skills, as well as a working knowledge of office procedures including IT skills.

You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you will not be shortlisted.

Date advertised - 30th October 2026

Person Specification

Knowledge and Experience

• Working knowledge of Microsoft applications including Outlook, Word and Excel
• Ability to maintain and update patient information database(s)
• Good working knowledge of office procedures
• Ability to prioritise and plan own workload

Education and Qualifications

• Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent) or 2 years previous Admin Experience
• Good level of education to O-level/GCSE or equivalent in English Language
• Audio/Live Typing experience

Skills and Competencies

• Excellent communication and interpersonal skills
• Note taking/minute taking skills
• Good organisational and planning skills using own initiative

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer name

  Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

  Address

  Wallsend Customer First Centre, 16 The Forum Shopping Centre

  Wallsend Customer First Centre, 16 The Forum Shopping Centre