Patient Services Administration Officer

CNTW Community Interest Company; Carlisle; Hybrid; GBP 21,000 - 26,000; Full time

Job summary

Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust is inviting applications for a full-time Administration Officer based at North Cumbria Inpatient Services, Carleton Clinic, Carlisle. The role supports busy clinical teams, manages electronic records, and requires excellent communication and MS Office skills.

Post requires 37.5 hours per week, Monday to Friday, 9am-5pm. You will handle diary management, letters/reports, minute taking, and be adaptable to cover other wards as

Qualifications

• Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent).
• Audio Typing qualification or demonstrable equivalent experience.
• General level of education to O-Level/ GCSE or equivalent.
• NVQ Level 3 in Customer Care (or equivalent).

Responsibilities

• Support admin services across wards and clinical teams.
• Diary management, typing letters/reports, and minute taking.
• Maintain electronic patient records and RiO system.
• Handle reception duties and provide high-quality patient experience.
• Adapt to fluctuating workloads and cover other areas as needed.

Skills

Communication

Minute taking

Organisation

Shorthand

Education

Word-processing (Level 3)

Audio Typing qualification

O-Level/GCSE

NVQ Level 3 in Customer Care

Job description

Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust is inviting applications for a full-time Administration Officer based at North Cumbria Inpatient Services, Carleton Clinic, Carlisle. The role supports busy clinical teams, manages electronic records, and requires excellent communication and MS Office skills.

Post requires 37.5 hours per week, Monday to Friday, 9am-5pm. You will handle diary management, letters/reports, minute taking, and be adaptable to cover other wards as