Patient Flow Manager

Cambridge University Hospital NHS Foundation Trust; Cambridge; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A prominent healthcare provider in Cambridge is seeking a dedicated Patient Flow Manager. In this role, you will be responsible for managing patient flow within Children's Services and Maternity, ensuring optimal bed capacity and the timely placement of patients. Ideal candidates will possess excellent interpersonal skills, a solid educational background, and experience in NHS environments. You will work a flexible shift rotation to cover department needs. A vital role to enhance patient care and support the team in meeting national targets.

Benefits

On-site leisure facilities

Subsidized parking for eligible staff

Flexible working arrangements

Qualifications

• Demonstrable success in managing change and introducing new ways of working.
• Experience with working in a multi-disciplinary team across departmental/service boundaries.
• NHS experience required.

Responsibilities

• Ensure patients are placed in appropriate beds for their care needs.
• Build relationships with colleagues to support patient flow.
• Facilitate patient flow through relevant bed capacity.
• Ensure timely placement of elective and emergency patients.

Skills

Excellent interpersonal and communication skills

Excellent organisational skills

Ability to work as part of a team

Ability to prioritize work and meet deadlines

Ability to use Microsoft Office

Education

Good General Education

Management Training

Evidence of Continuous Professional Development

Job description

Cambridge University Hospital NHS Foundation Trust

Patient Flow Manager

The closing date is 23 December 2025

An exciting opportunity has arisen to support patient flow within Children's Services and Maternity through the seven day week.

We are seeking to appoint a well‑organised Patient Flow Manager to support within this fast‑paced environment.

You will be dedicated to delivering a high standard of care, able to demonstrate excellent interpersonal and communication skills and be willing to develop your skills and knowledge. You will also be able to coordinate and collate real time information on current and predicted bed availability and facilitate the effective use of acute Paediatric hospital and hostel wide bed capacity.

You will work independently, using your own initiative and judgement. You will have a sound and effective decision‑making skill and the ability to work as part of a team.

This role is central to the flow of patients within the Division and meeting the national waiting times for the emergency department and elective patients.

Working hours are 07:30 - 20:30 Monday to Sunday on a shift rotation system to ensure adequate bed management cover for the department. You will need to have the ability to work flexibly to cover the department.

Main duties of the job

• To ensure that patients are placed in the beds most appropriate for their care needs.
• To build relationships with colleagues that support and enhance patient flow throughout the trust.
• To facilitate the patient flow through the relevant bed capacity.
• To ensure the appropriate and timely placement of elective and emergency patients, in consultation with medical/nursing staff.
• To liaise with medical, surgical, nursing and clerical staff to ensure that capacity is used effectively.
• To gather relevant and useful information from a variety of sources to inform operational and clinical decision making throughout the trust.
• To support colleagues in the achievement of key performance targets and strategic objectives.
• To ensure effective communication with fellow patient flow managers, MOTW, SCN, On Call Consultants and the Operations Centre with regard to bed capacity issues.

About us

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1,100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Job responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:

• applied for a Graduate visa
• or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment

or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment

The advert will close at midnight on 23 December 2025.

Interviews are due to be held in the week commencing 5 January 2026.

Benefits to you

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on‑site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose‑created colleague‑only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.

CUH is committed to assisting employees in achieving a good work‑life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part‑time working, job‑share, term‑time working and flexible start and finish times.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

We welcome applications from the Armed Forces.

Person Specification

Qualifications

• Good General Education
• Evidence of Continuous Professional Development
• Management Training

Experience

• Demonstrable success in managing change and introducing new ways of working
• Experience with working in a multi‑disciplinary team across departmental / service boundaries
• NHS experience

Knowledge

• Clinical governance process
• The NHS Plan and modernisation agenda
• The importance of successful partnership working
• Professional education and training
• Knowledge and understanding of Elective / Emergency NHS Targets
• Knowledge of NHS commissioning / performance monitoring process
• Payment by results / national tariffs

Skills

• Able to interpret and present information to support performance management
• Excellent communication skills including: oInter‑personal skills oLiaison and negotiation skills oWriting and presentation skills
• Excellent organisational skills and an ability to problem solve
• Advising and influencing skills
• Ability to prioritise work, meet tight deadlines and work independently
• Ability to work under pressure and meet deadlines
• Positive and effective team worker
• Ability to use Microsoft Office

Additional Requirements

• The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of Safe, Kind, Excellent.
• Adaptability and willingness to learn
• Able to arrange and deliver own work
• Ability to work flexible hours
• Sound understanding of confidentiality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Cambridge University Hospital NHS Foundation Trust