Patient Experience Advisor

OPTICAL EXPRESS; Haywards Heath, Brighton; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Industry leading salary

33 days annual leave

Free Laser Eye Surgery and Intraocular

Free eye tests

Discounted prescription eyewear

Friends and family discount

Ongoing training and development

Pension scheme

Job summary

Optical Express in Haywards Heath and Brighton is seeking a Patient Advisor to deliver outstanding patient care and guide customers through treatments. You will be the first point of contact, building relationships and coordinating appointments with the optometrist.

You should have a passion for world-class service, strong organisation and the ability to communicate clearly with a diverse range of people. A rewarding role with generous benefits and bonus potential.

Qualifications

• Passion for providing world-class customer service
• Strong organisational skills
• Clear and articulate communication with a diverse range of people
• Experience working with sales targets and personal KPIs

Responsibilities

• Building relationships with patients and ensuring regular communication prior to and following their treatment
• Assisting in patient consultations
• Scanning patients eyes using state of the art equipment as part of a full health check
• Assisting patients to complete health questionnaires
• Introducing patients to their optometrist
• Scheduling treatment dates
• Discussing finance options
• Accurately maintaining patient records

Skills

Customer service

Communication

Organisational skills

Sales targets

Job description

Optical Express in Haywards Heath and Brighton is seeking a Patient Advisor to deliver outstanding patient care and guide customers through treatments. You will be the first point of contact, building relationships and coordinating appointments with the optometrist.

You should have a passion for world-class service, strong organisation and the ability to communicate clearly with a diverse range of people. A rewarding role with generous benefits and bonus potential.