Patient Experience & Scheduling Specialist

Johns Hopkins All Children's Hospital; Tendring; On-site; GBP 18,000 - 28,000; Full time

Job summary

Johns Hopkins Health System is seeking an administrative operations support role to work closely with families and clinical staff to schedule, register, and financially clear patients where applicable, while supporting daily operations.

The role involves greeting patients, managing charts, scheduling, and processing payments within established policies to ensure efficient patient flow and accurate revenue cycle operations.

Qualifications

• 1 year of medical office experience or related healthcare setting
• Knowledge of registration, scheduling, medical records, insurance
• Greeting patients and handling telephones in a courteous manner

Responsibilities

• Greets patients, answers calls, and enhances the customer experience
• Files and retrieves patient charts while protecting privacy
• Schedules and pre-registers patients per policies for accuracy
• Assists in eligibility and authorizations to ensure financial clearance
• Checks-in patients and facilitates smooth throughput of visits
• Schedules follow-up appointments and ancillary procedures for continuity
• Enters charges and collects payments per revenue cycle procedures
• Adheres to policies to work across departments

Skills

Customer service

Medical office

Healthcare billing

Phone etiquette

Education

High school diploma

Job description

Johns Hopkins Health System is seeking an administrative operations support role to work closely with families and clinical staff to schedule, register, and financially clear patients where applicable, while supporting daily operations.

The role involves greeting patients, managing charts, scheduling, and processing payments within established policies to ensure efficient patient flow and accurate revenue cycle operations.