Patient Experience & Scheduling Coordinator

NHS Jobs; Isleworth; On-site; GBP 21,000 - 25,000; Full time

Job summary

Chelsea and Westminster Hospital NHS Foundation Trust is seeking a receptionist to provide a customer-focused service to patients and visitors. The role involves handling queries, directing individuals, and ensuring reception areas are staffed and welcoming.

Responsibilities include processing follow-up appointments, recording community appointments within 24 hours, assisting patients with locating relatives, and supporting electronic check-in with demographic updates as required.

Responsibilities

• Provide a customer focused reception service for all patients and visitors, dealing with queries politely and directing them accordingly
• Ensure reception areas are manned and interact with patients and relatives in a sensitive and empathetic manner
• Process follow-up appointments as patients leave the department and escalate capacity concerns as needed
• Record appointments in community settings on the system within 24 working hours
• Assist patients to locate relatives who are inpatients and help with the electronic check-in service updating demographics as necessary

Job description

Chelsea and Westminster Hospital NHS Foundation Trust is seeking a receptionist to provide a customer-focused service to patients and visitors. The role involves handling queries, directing individuals, and ensuring reception areas are staffed and welcoming.

Responsibilities include processing follow-up appointments, recording community appointments within 24 hours, assisting patients with locating relatives, and supporting electronic check-in with demographic updates as required.