Assistant Patient Administrator - Main Reception Weekends

NHS Jobs; Isleworth; On-site; GBP 21,000 - 25,000; Full time

Job summary

Chelsea and Westminster Hospital NHS Foundation Trust is seeking a receptionist to provide a customer-focused service to patients and visitors. The role involves handling queries, directing individuals, and ensuring reception areas are staffed and welcoming.

Responsibilities include processing follow-up appointments, recording community appointments within 24 hours, assisting patients with locating relatives, and supporting electronic check-in with demographic updates as required.

Responsibilities

• Provide a customer focused reception service for all patients and visitors, dealing with queries politely and directing them accordingly
• Ensure reception areas are manned and interact with patients and relatives in a sensitive and empathetic manner
• Process follow-up appointments as patients leave the department and escalate capacity concerns as needed
• Record appointments in community settings on the system within 24 working hours
• Assist patients to locate relatives who are inpatients and help with the electronic check-in service updating demographics as necessary

Job description

Reception: Provide a customer focused reception service for all patients and visitors attending the area dealing with all patients or visitors in an efficient, polite and courteous manner dealing with all patients queries where possible and directing them accordingly Ensure the reception areas are always mannedInteract with patients and relatives in a sensitive and empathetic manner Process all follow up appointments as patients leave the department in line guidelines, escalating any capacity concerns. Record appointments agreed in community settings on the system within 24 working hours Assist patients to locate their relatives who are current inpatients Assist patients to use the electronic check in service updating demographics where necessary This job description may be subject to change according to the varying needs of the service. Such changes will be made after discussion between the post holder and his/her manager.All duties must be carried out under supervision or within Trust policy and procedure. You must never undertake any duties that are outside your area of skill or knowledge level. If you are unsure you must seek clarification from a more senior member of staff.

Chelsea and Westminster Hospital NHS Foundation Trust

Chelsea and Westminster Hospital NHS Foundation Trust