Patient Care & Scheduling Specialist

NHS Jobs; Warrington; On-site; GBP 19,000 - 23,000; Full time

Job summary

St Helens and Knowsley Teaching Hospitals NHS Trust is seeking an administrative receptionist to support patient communications and reception duties across the trust.

You will handle enquiries, book appointments, signpost services and ensure accurate entry of home visit requests and messages for on-call staff. The role involves processing prescription requests and maintaining a welcoming reception area across locations.

Responsibilities

• Maintain high standard of communication with patients, clinicians and reception team.
• Manage all general enquiries and book new and follow-up appointments; signpost to appropriate services.
• Enter requests for home visits and messages for the duty doctor accurately and efficiently.
• Receive and dispatch prescription requests; signpost deliveries or telephone enquiries to the correct department.
• Ensure the reception area and waiting room are suitable for receiving patients and the public.
• File reports and correspondence electronically.
• Open up premises at the start of the day, deactivate the alarm and prepare to receive patients.
• End of day: secure the building and reactivate the alarm.
• Attend monthly staff meetings, in-house training and external training.
• Provide flexible cover for colleagues for holiday and sickness.
• Process repeat prescriptions in line with practice policy; check prescriptions against requests.
• Recognise patient medication reviews.
• Complete online consultation requests or emails as per the work schedule.

Job description

St Helens and Knowsley Teaching Hospitals NHS Trust is seeking an administrative receptionist to support patient communications and reception duties across the trust.

You will handle enquiries, book appointments, signpost services and ensure accurate entry of home visit requests and messages for on-call staff. The role involves processing prescription requests and maintaining a welcoming reception area across locations.