Patient Experience Navigator – Front Desk

NHS Jobs; Farnborough; Presencial; GBP 21.000 - 25.000; Tempo integral

Resumo da vaga

NHS Jobs in Farnborough is seeking an approachable receptionist to deliver patient-first service at the practice. You will greet patients, manage the front desk, navigate callers to the right service, and maintain patient confidentiality.

The role covers telephone handling, appointment scheduling, care navigation, and basic clinical system administration. You will work with GPs and nurses, support the daily running of the reception, and respond calmly to distressed callers while upholding

Responsabilidades

• Patient reception and customer service: Welcome patients and visitors in a friendly, professional manner and direct them to the correct service or team member.
• Telephone and electronic communication: Answer calls promptly, take messages accurately, and direct queries per protocols.
• Appointments and care navigation: Process bookings and explain options while following clinic protocols and escalation procedures.
• Patient records and clinical system administration: Use the practice system to update records and manage data with accuracy.
• Repeat prescriptions and medication requests: Handle requests per policy and route to prescribing team as needed.
• Results, correspondence and referrals: Manage test results and referrals in line with practice procedures.
• Teamwork and day-to-day practice support: Collaborate with GP, nurses, and reception colleagues to ensure smooth service.
• Confidentiality, information governance and safety: Maintain confidentiality and follow safeguarding, health and safety policies.
• Other duties: Cover receptions as needed and support routine administrative tasks.

Descrição da vaga

NHS Jobs in Farnborough is seeking an approachable receptionist to deliver patient-first service at the practice. You will greet patients, manage the front desk, navigate callers to the right service, and maintain patient confidentiality.

The role covers telephone handling, appointment scheduling, care navigation, and basic clinical system administration. You will work with GPs and nurses, support the daily running of the reception, and respond calmly to distressed callers while upholding