Patient Experience Navigator

NHS Jobs; Hull and East Yorkshire; On-site; GBP 21,000 - 26,000; Full time

Job summary

NHS Jobs in the United Kingdom is seeking a Care Navigator to be the first point of contact for patients and visitors at GP practice receptions, promoting a positive image of the service.

You will use excellent communication and customer care to signpost to appropriate services, coordinate appointments in SystmOne, and support the admin team by covering shifts and keeping the service running smoothly.

Qualifications

• Excellent communication and customer care skills.
• Experience coordinating appointments and documentation.
• Ability to signpost to services.
• Flexibility to cover changing bases/hours for annual leave or sickness.

Responsibilities

• Be the first point of contact for patients, carers and outside agencies.
• Signpost patients to other services in line with procedures.
• Coordinate and organise appointments and documentation in SystmOne.
• Support admin/reception to ensure smooth operation.

Skills

Communication

Customer service

Reception duties

Administrative skills

Tools

SystmOne

Job description

NHS Jobs in the United Kingdom is seeking a Care Navigator to be the first point of contact for patients and visitors at GP practice receptions, promoting a positive image of the service.

You will use excellent communication and customer care to signpost to appropriate services, coordinate appointments in SystmOne, and support the admin team by covering shifts and keeping the service running smoothly.