Medical Front Desk & Patient Services Coordinator

NHS Jobs; Broadstairs; On-site; GBP 21,000 - 25,000; Full time

Job summary

NHS Jobs is seeking a Front Desk reception role at a GP practice. The post involves greeting patients, signing in visitors, and directing them to waiting areas while maintaining a calm environment.

You will handle registrations, appointments, and multiple administrative tasks across clinical services. Role includes processing non-NHS payments, assisting with form printing, and coordinating transport and communications with GPs, nurses, and managers.

Responsibilities

• Greets patients and visitors and signs them in.
• Directs patients to waiting areas and informs relevant staff.
• Accepts payments and issues receipts for non-NHS services.
• Books ambulances/transport for patients per protocols.
• Assists with Blood, Urine, and Xray forms printing as needed.
• Keeps the reception area tidy and free of obstructions; supports a calm environment.
• Processes registrations and book general/clinic/SAS/third-party appointments with correct coding.
• Monitors E-Consult messages and the 111 clinical screen to direct appropriately.
• Assess urgency of home visit requests and escalate where necessary.
• Chaperones patients to GP appointments when trained.
• Manages reception emails and outgoing mail and maintains security and stock of reception area.

Job description

NHS Jobs is seeking a Front Desk reception role at a GP practice. The post involves greeting patients, signing in visitors, and directing them to waiting areas while maintaining a calm environment.

You will handle registrations, appointments, and multiple administrative tasks across clinical services. Role includes processing non-NHS payments, assisting with form printing, and coordinating transport and communications with GPs, nurses, and managers.