Patient Experience Lead - 4-Day Week & Benefits

GOOCH FAMILY DENTAL LLC; Birmingham; On-site; GBP 19,000 - 25,000; Full time

Benefits offered by this job

Free Dental insurance

BCBS Health and Vision insurance at a

Accruing PTO starting at 6 months

Quarterly training events

Job summary

Gooch Family Dental LLC is seeking a Patient Experience Coordinator in Birmingham to join our Scheduling Team, known as the Patient Experience Team. You will be the first impression for patients, greet them, and ensure a welcoming, organized experience from arrival through their visit.

The role requires a friendly, extroverted communicator who can multitask across calls, messages, and the calendar, while maintaining a positive energy that aligns with our core values.

Qualifications

• Experience in a fast-paced environment
• Extroverted and upbeat communication style
• Ability to manage a busy schedule and welcome patients

Responsibilities

• Answer phone calls, check voicemails, text messages and emails
• Greet patients and give office tours to new patients
• Help manage the scheduling calendar and keep the schedule full
• Provide exceptional patient experience and make patients feel welcome and safe

Skills

Customer service

Communication

Organizational skills

Multitasking

Positive attitude

Job description

Gooch Family Dental LLC is seeking a Patient Experience Coordinator in Birmingham to join our Scheduling Team, known as the Patient Experience Team. You will be the first impression for patients, greet them, and ensure a welcoming, organized experience from arrival through their visit.

The role requires a friendly, extroverted communicator who can multitask across calls, messages, and the calendar, while maintaining a positive energy that aligns with our core values.