Part-Time Dental Receptionist — Patient Experience Champion

Dentalcare-Group-4; Hook; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Staff discounts

Training opportunities

Career progression

Job summary

Dentalcare Hook is seeking a friendly, patient-focused Dental Receptionist to join our busy practice in Hook. You will be the first point of contact for patients, handling bookings, payments, and information about treatments while supporting NHS and private patient journeys.

The role requires strong customer service, excellent communication, and diary management skills. Training and career progression within the expanding Dentalcare Hook team are provided.

Qualifications

• Previous customer-facing experience required.
• Hours: 32 per week over 4 days.
• Excellent communication and diary management skills.
• Experience with NHS/private dental services is desirable.

Responsibilities

• Greet patients and deliver outstanding customer service.
• Book appointments and maintain clinician diary.
• Process payments and balance daily transactions.
• Maintain accurate patient records in the practice management system.
• Coordinate communication among patients, clinicians and staff.
• Support patient satisfaction and retention.

Skills

Customer service

Communication

Diary management

Payments handling

IT skills

Flexibility

Organisational skills

Tools

Dental PMS software

Job description

Dentalcare Hook is seeking a friendly, patient-focused Dental Receptionist to join our busy practice in Hook. You will be the first point of contact for patients, handling bookings, payments, and information about treatments while supporting NHS and private patient journeys.

The role requires strong customer service, excellent communication, and diary management skills. Training and career progression within the expanding Dentalcare Hook team are provided.