Five-Star Patient Experience Specialist

Metabolic.Health; Knightsbridge; On-site; GBP 27,000 - 36,000; Full time

Job summary

Metabolic.Health in Knightsbridge is seeking a Patient Relations Executive / Patient Affairs Specialist to deliver a five-star patient experience from first contact to discharge, while supporting clinical teams with admissions, scheduling, and billing.

You will manage reception, liaise with patients and corporate clients, coordinate referrals and appointments, handle documentation, and assist with insurance processes, in line with UK GDPR and CQC standards.

Qualifications

• Experience in private healthcare administration or premium customer service.
• Excellent verbal and written English communication skills.
• Strong organisational ability and attention to detail.
• Discretion and professionalism with confidential information.

Responsibilities

• Welcome patients at reception; guide through registration and check-in; provide information about services and procedures.
• Coordinate patient journey from registration to checkout; arrange consultations, imaging and referrals; schedule, confirm, and remind appointments.

Job description

Metabolic.Health in Knightsbridge is seeking a Patient Relations Executive / Patient Affairs Specialist to deliver a five-star patient experience from first contact to discharge, while supporting clinical teams with admissions, scheduling, and billing.

You will manage reception, liaise with patients and corporate clients, coordinate referrals and appointments, handle documentation, and assist with insurance processes, in line with UK GDPR and CQC standards.