Patient Experience Front Desk Specialist

Hollygreen Practice; Thurnscoe; On-site; GBP 11,000 - 18,000; Part time

Job summary

Hollygreen Practice in the United Kingdom is seeking a friendly receptionist to be the first point of contact for patients and visitors. The role focuses on delivering excellent patient experience, meeting and greeting, handling enquiries, and supporting the day-to-day running of the practice.

The hours are 27.5 per week, with shifts including Mon 8am-12pm, Wed 8am-12pm, Thu 8am-6pm, and Fri 8am-6:30pm, with Tuesday off.

Qualifications

• Experience in reception/admin roles preferred.
• Ability to handle enquiries and maintain confidentiality.

Responsibilities

• Meet and greet patients on reception and assist with enquiries.
• Book and manage appointments using the clinic's system.
• Answer the phones and direct patients to the appropriate service.
• Maintain confidentiality and accurate record keeping.
• Scan clinical documents, file, and process messages for the team.
• Support the day-to-day running of the practice and patient registration.

Job description

Hollygreen Practice in the United Kingdom is seeking a friendly receptionist to be the first point of contact for patients and visitors. The role focuses on delivering excellent patient experience, meeting and greeting, handling enquiries, and supporting the day-to-day running of the practice.

The hours are 27.5 per week, with shifts including Mon 8am-12pm, Wed 8am-12pm, Thu 8am-6pm, and Fri 8am-6:30pm, with Tuesday off.