Patient Experience Front Desk Specialist

Trinity Health; United Kingdom; Hybrid; GBP 14,000 - 19,000; Part time

Benefits offered by this job

Day-one benefits

Job summary

Trinity Health IHA Medical Group in the United Kingdom is seeking a part-time Medical Receptionist who will be the first point of contact for patients, delivering friendly, professional service and supporting smooth front-desk operations.

You will check patients in, verify registrations and insurance, schedule appointments, answer calls, assist with billing, and help maintain accurate records while coordinating with providers.

Qualifications

• High School Diploma or GED required.
• Experience in medical/physician office or customer service preferred.
• Willingness to handle insurance verification and billing processes.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.

Skills

Customer service

Scheduling

Phone support

Education

High School Diploma

Job description

Trinity Health IHA Medical Group in the United Kingdom is seeking a part-time Medical Receptionist who will be the first point of contact for patients, delivering friendly, professional service and supporting smooth front-desk operations.

You will check patients in, verify registrations and insurance, schedule appointments, answer calls, assist with billing, and help maintain accurate records while coordinating with providers.