Cappro Receptionist

Oxford University Hospitals; Oxford; Vor Ort; GBP 18.000 - 23.000; Vollzeit

Zusammenfassung

Oxford University Hospitals NHS Foundation Trust is seeking a confident and approachable receptionist for the Blue Outpatient Department. You will greet patients, visitors and staff in a friendly manner and manage telephone inquiries with a calm, empathetic attitude.

Join a busy NHS department and contribute to a welcoming environment while ensuring data quality and courteous service to all who enter the department.

Qualifikationen

• Strong verbal and written communication skills.
• Ability to engage with patients, visitors and staff in a courteous manner.
• Experience in a front-line reception or customer service role is desirable.

Aufgaben

• Greet patients, visitors and staff at the department in a friendly, professional manner.
• Provide a professional reception service and ensure accurate data capture where applicable.
• Maintain a calm and empathetic approach, including handling telephone inquiries courteously.

Kenntnisse

Excellent communication

Telephone etiquette

Customer service oriented

Calm and empathetic

Jobbeschreibung

Job overview

To provide a professional and efficient reception service to the Blue Outpatient Department, ensuring that all visitors are welcomed to the department in an appropriate manner whilst adhering to the Trust policy on data quality.

Main duties of the job

We are looking for a confident, approachable, cheerful person to greet all patients, visitors and staff to the department in a friendly and helpful manner.

You need to have a good telephone manner and be confident in talking to all people that come into the department.

You need to have a calm and empathetic attitude.

Working for our organisation

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the .

In NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the Oxford University Hospitals promotes a safe, respectful hiring environment. Together, we will uphold the highest standards of care and professionalism.