CAPPRO Receptionist

Oxford University Hospitals NHS Foundation Trust; Oxford; On-site; GBP 18,000 - 24,000; Full time

Job summary

Oxford University Hospitals NHS Foundation Trust is seeking a professional receptionist to join the Blue Outpatient Department, where you will warmly welcome visitors and manage routine reception tasks.

You will register attendance, update patient records with care for confidentiality, and support transport arrangements as needed. The role requires empathy, clear communication, and the ability to work well with clinical staff in a busy environment.

Qualifications

• Experience in a reception or front desk role.
• Strong customer service skills.
• Committed to patient confidentiality.
• Good verbal and written communication.
• Ability to work independently with limited supervision.

Responsibilities

• Register attendance for appointments using the EPR and ensure patient demographics are correct.
• Update demographics per Trust data protection and patient confidentiality policies.
• Liaise with nursing staff to support smooth reception operations.
• Handle enquiries with sympathy and professionalism, including anxious patients.
• Know the locations of other departments to direct patients appropriately.
• Keep clinic lists up-to-date and report DNAs accurately.
• Arrange return transport for patients as needed.
• Ensure patients are attended, recorded, and clinics closed per policy and deadlines.
• Maintain a clean, orderly reception area with pride and responsibility.
• Communicate effectively with strong verbal and written skills.
• Undertake training to stay current with software updates and skills.
• Prioritise daily workload and work independently with limited supervision.
• Assist in training new team members and provide cover when colleagues are absent.
• Comply with Data Protection Act and related confidentiality legislation.
• Greet patients, visitors and staff in a friendly, helpful manner.
• Maintain a good telephone manner and engage with all department visitors.
• Demonstrate a calm and empathetic attitude.

Skills

Reception experience

Communication skills

Empathy

Data protection awareness

Telephone manner

Job description

To provide a professional and efficient reception service to the Blue Outpatient Department, ensuring that all visitors are welcomed to the department in an appropriate manner whilst adhering to the Trust policy on data quality., Greet all visitors to Reception in a helpful, polite and efficient manner.

• Register attendance for appointment using EPR, ensuring the patient's demographic details are correct.
• Updating demographics appropriately whilst adhering to the Trust policies for data protection and patient confidentiality.
• Liaise closely with the nursing staff to support the smooth running of the reception service
• Deal with all enquiries in a sympathetic and professional manner (you may need to deal with anxious patients where tact and diplomacy is required).
• Have a good knowledge of the whereabouts of other departments in order to be able to direct patients that are lost.
• Ensure that all reception clinic lists are available, up to date and accurate, recording and reporting all DNA's appropriately.
• Arrange return transport for patients attending appointments when requested to do so.
• Ensure that every patient is attended, recorded, summarised and clinics are closed as per Trust policy on the EPR system and within the required deadlines.
• Take pride and responsibility for the Reception area, ensuring it is always clean and tidy.
• Be able to communicate effectively using good verbal and written skills.
• Undertake any further training requirements in order to keep up to date with software updates and to enhance your receptionist skills.
• Be able to prioritise workload on a daily basis and work independently with a limited amount of supervision.
• Participate as required in the training of new team members.
• Assist with the provision of cover for absent colleagues as requested, this could be at short notice and therefore requires a flexible approach to work.
• Comply with the requirements of the Data Protection Act, Access to Health Records Act and legislation issued in relation to confidential data.
• We are looking for a confident, approachable, cheerful person to greet all patients, visitors and staff to the department in a friendly and helpful manner.
• You need to have a good telephone manner and be confident in talking to all people that come into the department.
• You need to have a calm and empathetic attitude.

Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via theOUH YouTube channel.

In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to theten core principlesOxford University Hospitalspromotes a safe, respectful hiring environment. If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.