Patient Experience & Front Desk Coordinator

Memorial Hospital; Colchester; Hybrid; GBP 18,000 - 19,000; Full time

Job summary

Memorial Medical Clinic Colchester seeks a Patient Experience Specialist to manage patient data, scheduling, and payment collection while delivering courteous service. You will verify demographics, handle messages, and support clinic operations to ensure smooth patient flow.

The role requires a high school diploma, a valid Illinois driver’s license, and strong customer service skills; on-the-job training is provided. Work hours vary with clinic operations; equal opportunity employer.

Qualifications

• High School Diploma or GED is required; on-the-job training will be provided.
• Valid IL Driver’s License is required.
• Must pass IL Motor Vehicle Report (MVR) check.
• Ability to work a flexible schedule as department demands.
• Ability to interact with client population and provide excellent customer service.

Responsibilities

• Verify patient demographics at each visit and update records.
• Maintain appointment schedule for nursing staff and providers.
• Collect co-pays and patient balances at time of service.
• Answer the telephone promptly and take precise messages.
• Log and resolve patient complaints and report to clinic leadership.

Skills

Customer service

Communication

Phone etiquette

Scheduling

Education

High School Diploma or GED

Job description

Memorial Medical Clinic Colchester seeks a Patient Experience Specialist to manage patient data, scheduling, and payment collection while delivering courteous service. You will verify demographics, handle messages, and support clinic operations to ensure smooth patient flow.

The role requires a high school diploma, a valid Illinois driver’s license, and strong customer service skills; on-the-job training is provided. Work hours vary with clinic operations; equal opportunity employer.