Patient Experience & Clinic Coordinator

Bupa; City of Westminster; On-site; GBP 23,000 - 29,000; Part time

Benefits offered by this job

25 days holiday

Health insurance

Enhanced pension

Life Insurance

Discounts

Job summary

Cromwell Hospital, part of Bupa, is seeking a Clinic Coordinator to support outpatient services and ensure a warm, professional patient journey. You’ll meet patients, register them, book appointments, process payments, and maintain accurate records while upholding confidentiality.

This role requires excellent organisation, communication, and IT/data entry skills, with flexibility to cover weekends. You will report to the Admin & Patient Experience Manager and help deliver an outstanding patient

Qualifications

• Previous experience in a customer service, reception, administration, or patient-facing role.
• Strong organisational and administrative skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Meet and greet patients and visitors, providing a professional and welcoming service
• Manage patient registrations and maintain accurate patient records
• Book appointments, follow-up consultations, and diagnostic tests
• Process payments and maintain accurate financial records
• Respond to patient enquiries and resolve issues promptly and professionally
• Support clinic operations through effective administration and scheduling
• Assist with obtaining and uploading patient results and documentation
• Handle telephone enquiries and direct calls appropriately
• Ensure compliance with hospital policies, procedures, and confidentiality requirements
• Contribute to delivering an outstanding patient experience aligned to Bupa values

Skills

Customer service

Reception

Administration

Data entry

Job description

Cromwell Hospital, part of Bupa, is seeking a Clinic Coordinator to support outpatient services and ensure a warm, professional patient journey. You’ll meet patients, register them, book appointments, process payments, and maintain accurate records while upholding confidentiality.

This role requires excellent organisation, communication, and IT/data entry skills, with flexibility to cover weekends. You will report to the Admin & Patient Experience Manager and help deliver an outstanding patient