Patient Concierge & Medical Office Coordinator

Beth Israel Lahey Health; Exeter; On-site; GBP 18,000 - 27,000; Full time

Job summary

Exeter Hospital, part of Beth Israel Lahey Health, is a nationally recognized community hospital delivering cardiovascular, oncology, orthopedics, and maternity services with a patient‑centered approach. The Front Desk Administrative Assistant role provides superior customer service to patients and clients while supporting the practice with phones, medical records, data entry, billing, scheduling.

Requirements include a high school diploma and 1 year of experience; 1–3 years in customer service

Qualifications

• High school diploma or equivalent.
• 1 year of experience in an office/clerical or healthcare setting.
• 1–3 years of experience in a customer service environment.

Responsibilities

• Provides superior customer service to patients and clients while supporting the practice with phones, medical records, data entry, billing, scheduling.
• Front desk duties including greeting, check-in/check-out, scheduling patient appointments, and directing calls.
• Assist with referrals, mail distribution, supplies, and basic chart management.

Skills

Customer service

Education

High school diploma

Job description

Exeter Hospital, part of Beth Israel Lahey Health, is a nationally recognized community hospital delivering cardiovascular, oncology, orthopedics, and maternity services with a patient‑centered approach. The Front Desk Administrative Assistant role provides superior customer service to patients and clients while supporting the practice with phones, medical records, data entry, billing, scheduling.

Requirements include a high school diploma and 1 year of experience; 1–3 years in customer service