Patient Experience Specialist: Colchester

Memorial Hospital; Colchester; Hybrid; GBP 18,000 - 19,000; Full time

Job summary

Memorial Medical Clinic Colchester seeks a Patient Experience Specialist to manage patient data, scheduling, and payment collection while delivering courteous service. You will verify demographics, handle messages, and support clinic operations to ensure smooth patient flow.

The role requires a high school diploma, a valid Illinois driver’s license, and strong customer service skills; on-the-job training is provided. Work hours vary with clinic operations; equal opportunity employer.

Qualifications

• High School Diploma or GED is required; on-the-job training will be provided.
• Valid IL Driver’s License is required.
• Must pass IL Motor Vehicle Report (MVR) check.
• Ability to work a flexible schedule as department demands.
• Ability to interact with client population and provide excellent customer service.

Responsibilities

• Verify patient demographics at each visit and update records.
• Maintain appointment schedule for nursing staff and providers.
• Collect co-pays and patient balances at time of service.
• Answer the telephone promptly and take precise messages.
• Log and resolve patient complaints and report to clinic leadership.

Skills

Customer service

Communication

Phone etiquette

Scheduling

Education

High School Diploma or GED

Job description

Patient Experience Specialist: Colchester

Primary Job Responsibilities

• At each visit will verify the patient’s date of birth, phone number, address, insurance, and any other necessary information.
• Records necessary demographic data changes in the electronic medical record.
• Maintains appointment schedule with distribution to nursing staff and providers as requested.
• Collects co-pays and patient balances at the time of service.
• Answers the telephone by the third ring.
• Takes precise messages by getting the patient’s full name and spelling, date of birth, complete description of phone call.
• Responsible for incoming and outgoing mail.
• Responsible for follow up and processing mail returns from Post Office.
• Responsible for checking fax machine periodically and ensuring that faxes are distributed accurately.
• Responsible for balancing the cash drawer, daily packet, deposit at the end of the day.
• Provides daily productivity to providers and management as needed.
• Provides equality among all patients in the practice without regard for ability to pay for services.
• Adequately handles all questions and is courteous to the satisfaction of all parties involved.
• Responsible for locking all of the doors and windows to the office.
• Responsible for turning off lights and equipment.
• Identifies, logs, and resolves patient complaints with regular reports to the Executive Director of Clinic Operations.
• Will embody FOCUS values through interactions with patients/residents and coworkers.
• Potentially driving the mobile unit if needed.
• Performs and accepts other duties as required.

Location: Colchester

Status: Full Time

Anticipated Schedule: Varies (See clinic hours below)

Clinic Hours: Mon-Thu from 7:00a-7:00p
Fri from 8:00a-5:0p
Sat from 8:00a-Noon

Applications Will Be Reviewed: Immediately

Wage Range: $17.25/hour – $17.75/hour
(Actual wage based on relevant experience)

Required Qualifications

• High School Diploma or GED (No experience required; on-the-job training will be provided)
• Valid IL Driver’s License
• Must pass IL Motor Vehicle Report (MVR) check
• Ability to work a flexible schedule as it relates to department demands
• Ability to interact with client population and provide excellent customer service

Preferred Qualifications

• Experience or certification in medical reception (medical office assistant)
• Experience or degree in billing and coding
• Experience as a Certified Nursing Assistant (C.N.A.)
• Commercial Driver’s License (CDL)

Physical and Environmental Demands

• Frequent: Standing: Remaining on one’s feet
• Frequent: Walking: Moving about on foot
• Periodic: PPE: Must wear N95, face shield/goggles, gloves at all times while screening

Job Category

Memorial Medical Clinic Colchester

This facility is an equal opportunity employer and fully subscribes to the principles of Equal Employment Opportunity. It is the policy of this facility to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status or disability, or any other basis prohibited by federal or state law. As an equal opportunity employer, this facility intends to comply fully with all federal and state laws, and the information requested on this application will not be used for any purpose prohibited by law. Disabled applicants may request any needed accommodation.

Memorial Hospital is an equal opportunity employer.