Patient Experience & Engagement Administrator

Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust; Doncaster; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

NHS Pension Scheme

Generous holiday entitlement in line

Comprehensive health and wellbeing a

NHS Car Lease schemes and a range of

Discounts on restaurants, getaways, &s

Salary sacrifice scheme

Job summary

Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust is seeking an enthusiastic and organised Patient Experience and Engagement Administration Officer to join our Patient Experience Team. You will provide administrative and analytical support for FFTs, national surveys, patient feedback initiatives and public engagement activities.

You will maintain databases, prepare reports on patient feedback and experience metrics, coordinate meetings and engagement events, and liaise with

Qualifications

• Highly motivated individual with excellent organisational, communication and IT skills.
• Commitment to delivering high-quality customer service and improving patient experience.

Responsibilities

• Coordinate patient experience and engagement activities.
• Administer the Friends and Family Test (FFT) and national patient surveys.
• Maintain databases and records; prepare reports on patient feedback and experience metrics.
• Organise meetings, engagement events and patient participation activities; liaise with patients, carers, staff and external stakeholders.

Job description

Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust is seeking an enthusiastic and organised Patient Experience and Engagement Administration Officer to join our Patient Experience Team. You will provide administrative and analytical support for FFTs, national surveys, patient feedback initiatives and public engagement activities.

You will maintain databases, prepare reports on patient feedback and experience metrics, coordinate meetings and engagement events, and liaise with