PALS Officer: Patient Experience & Resolution Advocate

Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust; Doncaster; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

NHS Pension Scheme

Generous holiday entitlement

Comprehensive health and wellbeing"

NHS Car Lease schemes

Salary sacrifice scheme

Discounts on restaurants, getaways,购物,

Extensive learning opportunities

Job summary

Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust is seeking a compassionate PALS Officer to lead the Patient Advice and Liaison Service. You will be the first point of contact for patients, families and the public raising concerns, seeking information or providing feedback about Trust services.

You will manage concerns from receipt through to resolution, working with clinical and managerial colleagues to achieve timely, patient-centred outcomes and identify themes to improve

Qualifications

• Strong communication, problem-solving and customer service skills.
• Experience handling sensitive situations professionally.
• Experience in a patient-facing healthcare or public service environment.

Responsibilities

• Manage a caseload of patient concerns from receipt to resolution.
• Provide confidential advice, support and signposting to patients, relatives and carers.
• Investigate concerns and facilitate communication between patients and healthcare staff.
• Maintain accurate records, identify themes and trends, and contribute to complaints governance and quality improvement processes.

Skills

Communication

Customer service

Problem solving

Interpersonal skills

Job description

Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust is seeking a compassionate PALS Officer to lead the Patient Advice and Liaison Service. You will be the first point of contact for patients, families and the public raising concerns, seeking information or providing feedback about Trust services.

You will manage concerns from receipt through to resolution, working with clinical and managerial colleagues to achieve timely, patient-centred outcomes and identify themes to improve