Patient Experience Officer

Derbyshire Healthcare NHS Foundation Trust; East Midlands; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Flexible working

Annual leave

Appraisal & training

NHS pension

Family leave

Discounts & benefits

Pay progression

Employee assistance

Employee networks

Wellbeing programs

Learning & development

Job summary

Derbyshire Healthcare NHS Foundation Trust is seeking a dedicated individual to join the Patient Experience Team to support service users and carers with feedback, enquiries, concerns, complaints and compliments.

You will work within a busy, compassionate team to respond to feedback in line with Trust procedures, promote accessibility of the service, and signpost where needed, ensuring an effective, responsive experience across all Trust services in Derbyshire.

Job description

Please note, if a high volume of applications is received, this advert may close early so please ensure you submit your application without delay. An exciting opportunity has arisen for an enthusiastic individual to work in our busy, friendly Patient Experience Team. We provide support for service users and carers in relation to the feedback we receive, including enquiries, concerns, complaints and compliments. This requires established skills in receiving, analysing and resolving a wide range of issues, which can be complex and highly sensitive., Working within the Trust's Patient Experience Team, ensuring we meet national and local standards. To undertake delegated duties to ensure the delivery of an effective, visible and accessible Patient Experience service which meets the required standards across all Trust services throughout Derbyshire, this includes dealing with general feedback as well as concerns, complaints, comments and compliments using Trust procedures. To respond to Closer Look and Quick Resolution complaints following Trust processes, resolving matters sometimes in difficult circumstances. To offer information, advice, support and signpost people when required. To provide a listening service for patient, carers, and relatives concerns, ensuring that their contact with the Trust is as easy as possible.

Join 'Team Derbyshire Healthcare' and become part of a talented, compassionate and enthusiastic workforce committed to a vision of 'making a positive difference in people's lives'. CQC rated us as 'GOOD' overall, commenting on how our colleagues "treated patients with compassion and kindness" and "felt positive and proud about working for the trust."

• Commitment to flexible working where this is possible
• 27 days annual leave/year plus bank holidays, increasing to 29 days after 5 years & 33 days after 10 years' service
• Yearly appraisal and commitment to ongoing training
• Generous NHS pension scheme
• Good maternity, paternity and adoption benefits
• Health service discounts and online benefits
• Incremental pay progression
• Free confidential employee assistance programme 24/7
• Access to our LGBT+ network, BAME Network and Christian Network
• Health and wellbeing opportunities
• Structured learning and development opportunities