Patient Experience and Engagement Administration Officer

Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust; Doncaster; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

NHS Pension Scheme

Generous holiday entitlement in line

Comprehensive health and wellbeing a

NHS Car Lease schemes and a range of

Discounts on restaurants, getaways, &s

Salary sacrifice scheme

Job summary

Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust is seeking an enthusiastic and organised Patient Experience and Engagement Administration Officer to join our Patient Experience Team. You will provide administrative and analytical support for FFTs, national surveys, patient feedback initiatives and public engagement activities.

You will maintain databases, prepare reports on patient feedback and experience metrics, coordinate meetings and engagement events, and liaise with

Qualifications

• Highly motivated individual with excellent organisational, communication and IT skills.
• Commitment to delivering high-quality customer service and improving patient experience.

Responsibilities

• Coordinate patient experience and engagement activities.
• Administer the Friends and Family Test (FFT) and national patient surveys.
• Maintain databases and records; prepare reports on patient feedback and experience metrics.
• Organise meetings, engagement events and patient participation activities; liaise with patients, carers, staff and external stakeholders.

Job description

We are seeking an enthusiastic and organisedPatient Experience and Engagement Administration Officer to join our Patient Experience Team. This role is central to ensuring the voices of patients, carers and local communities are heard and used to improve services across the Trust. The post holder will also provide support to the voluntary services and interpretations lead.

The postholder will provide comprehensive administrative, operational and analytical support for a range of patient experience and engagement programmes, including the NHS Friends and Family Test (FFT), National Patient Surveys, patient feedback initiatives and public engagement activities. You will work closely with clinical and non-clinical teams to collect, analyse and report on patient feedback, coordinate engagement events, maintain databases and support quality improvement activities arising from patient insight.

We are looking for a highly motivated individual with excellent organisational, communication and IT skills, who is passionate about improving the experience of patients and families and making a positive difference to the services we provide., As a Patient Experience and Engagement Administration Officer, you will provide administrative and analytical support to the Patient Experience Team including voluntary services and interpretation services, helping to ensure that patient feedback is collected, analysed and used to improve services across the Trust.

Key responsibilities include coordinating patient experience and engagement activities, administering the Friends and Family Test (FFT) and national patient surveys, maintaining databases and records, and preparing reports on patient feedback and experience metrics. You will support the organisation of meetings, engagement events and patient participation activities, liaising with patients, carers, Trust staff and external stakeholders.

The role requires the ability to manage competing priorities, maintain accurate records, and produce clear and timely information to support service improvement. You will help identify themes and trends from patient feedback, support quality improvement initiatives, and contribute to ensuring that the patient voice influences service development and delivery.

We are looking for a motivated and organised individual with excellent communication and IT skills, strong attention to detail, and the ability to work effectively both independently and as part of a team. A commitment to delivering high-quality customer service and improving patient experience is essential.

DBTH is one of Yorkshire's Leading acute trusts, serving a population of more than 440,000. Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues.

At DBTH we have a comprehensive framework of behaviours that guide us in our daily working lives, these form the DBTH Way. We pride ourselves on our commitment to the values of We Care and now the DBTH Way builds upon these foundations, providing further clarity on what it means to embody these values in our everyday interactions.

As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.

We offer a range of benefits to support our people including:

• Extensive range of learning opportunities
• NHS Pension Scheme
• Generous holiday entitlement in line with Terms & Conditions
• Comprehensive health and wellbeing support
• NHS Car Lease schemes and a range of salary sacrifice scheme
• Discounts on restaurants, getaways, shopping and finance through external providers