Complaints Investigator for Patient Experience

Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust; Doncaster; On-site; GBP 35,000 - 42,000; Full time

Benefits offered by this job

NHS Pension Scheme

Generous holiday entitlement

Health and wellbeing support

NHS Car Lease

Discounts on restaurants & getaways

Job summary

Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust is seeking an experienced Complaints Investigator/Coordinator to join the Patient Complaints and Feedback Team. You will lead investigations of patient complaints across clinical and operational areas, ensuring issues are handled fairly, thoroughly and in line with NHS Complaints Regulations and Trust policies.

The post requires independent caseload management, evidence gathering, liaison with patients, families and staff, and the

Responsibilities

• Investigate complex patient complaints with independence and sensitivity.
• Gather and analyse evidence, review records and identify learning opportunities.
• Prepare high-quality reports and responses for the Chief Executive.
• Liaise with patients, families and multidisciplinary teams to address concerns.
• Support service improvement by translating feedback into changes.

Job description

Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust is seeking an experienced Complaints Investigator/Coordinator to join the Patient Complaints and Feedback Team. You will lead investigations of patient complaints across clinical and operational areas, ensuring issues are handled fairly, thoroughly and in line with NHS Complaints Regulations and Trust policies.

The post requires independent caseload management, evidence gathering, liaison with patients, families and staff, and the