Leadership Support Administrator - Initial Response Service

Norfolk & Suffolk Foundation NHS Trust; Norwich; On-site; GBP 26,000 - 27,000; Full time

Job summary

Norfolk & Suffolk Foundation NHS Trust is seeking a Leadership Support Administrator (Band 3) to support leadership and clinical teams with a range of admin tasks. The role requires advanced administrative skills, confidentiality, and the ability to work flexibly across sites.

Key duties include diary management, recruitment support, team organisation and procurement, with potential involvement in processing referrals and clinical tasks.

Qualifications

• NVQ 3 Business Administration or equivalent.
• Pitman/RSA III Typing / Word Processing or equivalent secretarial experience.
• NVQ 2 Customer Services or working towards.
• Shorthand
• Knowledge of Trust electronic record system

Responsibilities

• Diary management and recruitment support.
• Team organisation and procurement.
• Processing referrals and clinical administration support.
• Maintain confidentiality and deliver high-quality service to users.

Skills

Shorthand

Communication

Interpersonal skills

Prioritisation

Diary management

Education

NVQ 3 Business Administration

Pitman/RSA III Typing

NVQ 2 Customer Services

Shorthand

Job description

Leadership Support Administrator - Initial Response Service

Are you able to work autonomously but also integrate as part of a team? Are you committed taking pride in your work?

We are looking to recruit an enthusiastic, conscientious and flexible Band 3 Leadership Support Administrator. This role will work to support the administration needs of the leadership team and wider clinical team. It will involve a range of administration duties to meet the needs of our clinical teams and service users.

The successful candidate will be expected to demonstrate experience at advanced level in a range of administrative tasks and systems, with a dedication to confidentiality. Effective team work skills and a commitment to the provision of a positive service user experience across an the Service is essential.

Previous experience of Trust IT systems would be of benefit but not essential as all training will be provided.

Main duties of the job

The role will include diary management, recruitment support, team organisation, procurement and a range of other administration tasks . There is also a need to work flexibly with colleague's in clinical administration to support with clinical tasks such as processing referrals. The successful candidate will be required to demonstrate exceptional interpersonal and customer service skills.

The role will be in a team providing 24/7 care. therefore, some flexibility will be needed in terms of work days ad hours, This is not a Monday to Friday 9-5 job and will include some evening and weekend working, though no night working.

Please note, the attached job description is subject to job evaluation and matching.

About us

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

Job responsibilities

Please note that this role does not meet the UKVI eligibility requirements for a skilled worker visa. The Trust will not be able to issue a Certificate of Sponsorship, so any successfully appointed candidate will need to maintain their own independent right to work for the duration of their role. If you require sponsorship and apply for this role, regrettably, your application will be withdrawn.

Person Specification

Qualifications

• NVQ 3 Business Administration or equivalent or working towards.
• Pitman/RSA III Typing / Word Processing or equivalent secretarial experience at intermediate level.
• NVQ 2 Customer Services or working towards.
• Shorthand
• Knowledge of Trust electronic record system

Experience

• Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level.
• Working under pressure and working on own initiative with minimal supervision
• Ability to work with senior members of staff across a large organisation.

Skills

• Excellent articulate communication skills.
• Interpersonal skills including taking a proactive diplomatic approach and ensuring confidentiality at all times.
• Ability to prioritise.
• Ability to co-ordinate and prioritise management diaries.

Knowledge

• Working knowledge of Microsoft packages or equivalent.
• Maintaining administrative / secretarial systems
• Knowledge of NHS policy / procedures.
• Knowledge of medical terminology

Other

• Able to work flexibly across a range of different sites/offices

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£25,760 to £27,476 a yeargross per annum (pro rata)

Contract

Permanent

Working pattern

Full-time,Part-time,Job share,Flexible working,Compressed hours